Lead, Technology Solutions

Humana • Louisville, KY

1d • Hybrid

About The Position

Become a part of our caring community and help us put health first The Lead, Technology Solutions plays a pivotal role in shaping and executing strategic technology initiatives across the portfolio. This role partners closely with business and IT leadership to define strategic approaches, drive alignment, and deliver high impact solutions that enable organizational goals. Operating with significant autonomy, the Lead tackles complex problems of diverse scope, exercising independent judgment to determine optimal strategies, analyze variable factors, and ensure successful execution. Serving as a strategic advisor and thought partner to senior leadership, the Lead, Technology Solutions works horizontally across the Enterprise Observability and Enterprise API & Integration portfolio to assess impacts of new strategic initiatives, integrate data driven insights, and guide long-term planning. This role coordinates stakeholder engagement, supports leadership decision making, and orchestrates the communication, planning, and analytical processes needed to advance critical business outcomes. This role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs

Requirements

• Bachelor’s degree.
• 10+ years of progressive experience in technology strategy, portfolio/program leadership, continuous improvement, or related roles.
• Experience with Strategic Planning and Delivery.
• Demonstrated experience leading continuous improvement efforts and implementing process or systems enhancements.
• Strong project management skills with experience leading cross functional and diverse teams.
• Excellent communication skills (verbal and written), with experience developing executive ready materials.
• Highly developed relationship management skills across IT, business partners, and vendors.
• Ability to influence for impact and drive action in ambiguous or complex environments.
• Strong analytical, problem-solving, and critical thinking abilities.
• Demonstrated ability to work with exceptional attention to detail, strong organizational and time‑management skills, and a proactive, results‑driven mindset.
• Strong Proficiency in PowerPoint, Excel, and Word.
• Passion for improving consumer experiences.

Nice To Haves

• Master’s degree.
• SAFe certifications (LPM, Scrum Master, etc.) or Enterprise Agile Transformation Leadership experience
• Project Management Professional (PMP) certification or Certified Project Manager (CPM)
• Operational Data Integration & Reporting
• Vendor Partnerships & Management
• Prior exposure to workforce planning, strategic staffing, or organizational design.
• Proficiency in Jira Align, Azure DevOps, and ServiceNow.
• Communication Skills Comfort presenting to executive audiences, conveying key messages succinctly with confidence and clarity.
• Proven experience preparing high‑quality, executive‑ready PowerPoint presentations and communication materials.
• Ability to facilitate discussions, communicate trade‑offs, and clearly articulate recommendations to diverse stakeholders.
• Action‑Oriented Delivery & Stakeholder Influence Demonstrates a strong sense of urgency and an action‑oriented mindset, consistently driving work forward in fast-moving environments.
• Executes with follow‑through, ensuring commitments are met and outcomes are delivered on time and to standard.
• Holds teams and stakeholders accountable, using influence and clear expectations to maintain momentum.
• Able to hit the ground running with limited information, quickly assessing situations, identifying next steps, and initiating progress.
• Exhibits strong command of engagement, inspiring confidence, fostering alignment, and securing cooperation across diverse groups.

Responsibilities

• Strategic Leadership & Advisory Act as a trusted advisor to senior leaders, supporting strategy development, risk assessment, and long-range planning across technology platforms.
• Partner with department leaders to shape strategic approaches for new initiatives.
• Analyze market trends and operational risks to develop actionable strategies and guide leadership on long-term goals.
• Provide high-quality thought partnership, helping leaders navigate ambiguity, novel situations, and complex decision spaces.
• Portfolio & Program Strategy Work across the portfolio to identify interdependencies, horizontal impacts, and opportunities for optimization.
• Lead business outcomes driven sessions to understand pain points and define problem statements, resource needs, and strategic priorities.
• Manage OKRs, ensuring alignment to strategic objectives and measurable progress.
• Execution & Delivery Coordinate planning and execution of executive level meetings, strategic reviews, and reporting cycles.
• Manage ad hoc projects end-to-end, assisting with scope definition, leading diverse workstreams, and delivering actionable insights.
• Support change management for new Observability, API platforms, and other special initiatives, including operational improvements and platform integrations.
• Assist with workforce planning, providing data-driven insights and recommendations for strategic staffing decisions.
• Data, Analytics & Reporting Leverage data and analytics to inform strategy, assess progress, and synthesize insights for leadership.
• Coordinate executive reporting, integrating metrics from observability tools and Enterprise API & Integration platforms.
• Develop management reporting, ad hoc analyses, and data driven insights using large, complex data sets.
• Stakeholder Engagement & Communications Serve as primary liaison between IT partners, business partners, and cross functional teams to ensure alignment and strategic clarity.
• Create executive ready presentations, communications, and strategic documents.
• Manage department communications and contribute to organizational change readiness.
• Build and manage high value relationships across IT, business segments, and external vendors.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level