Leadership Development Program - Rooms Trainee

Loews Hotels•Kansas City, MO

About The Position

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We’re Looking For: Loews Leadership Development Program is designed to prepare graduates of accredited hospitality programs for their first leadership roles in hospitality. This specific role is an intensive, structured training program will take place over 12 months within the Rooms division. At the conclusion of the program, participants will be prepared with the necessary leadership skills and knowledge to advance into a leadership role within the company. Who You Are: Passionate about hospitality, specifically in the rooms sector. Eagerness to learn and improve leadership, communication and problem-solving skills. Ability to multitask and thrive in a fast-paced environment. Enthusiasm for the hospitality industry, a commitment to excellence, and a passion for delivering outstanding guest experiences. Acknowledgement of the Loews Hotels brand principles and adherence to the brand service promise. What You’ll Do: Develop intricate knowledge of different areas of the rooms division by participating in rotations in the following areas for approximately 6 months: Housekeeping and Laundry Reservations Security Engineering Recreation Guest Services and Star Service Valet Front Office Learn operational procedures, best practices, and departmental functions through direct involvement and observations during rotations. Attend workshops and training sessions focused on leadership and management. Work closely with managers and division leaders to gain insights and practical knowledge about leadership and decision-making. Ensure exceptional guest service by understanding and addressing guest needs and concerns. Implement and uphold company standards for guest satisfaction and service quality. Assess and reflect on personal performance and progress with mentor feedback regularly. Collaborate with all Loews Hotels team members and contribute to a positive work environment, while fostering effective communication and teamwork. Progression through the program, with the end result of heightened supervisory and leadership responsibilities. Your Experience Includes: College senior or recent college graduate of a hospitality program. Motivation to combine formal education and knowledge gained within the program. Willingness to relocate, depending on program offerings. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

College senior or recent college graduate of a hospitality program.
Motivation to combine formal education and knowledge gained within the program.
Willingness to relocate, depending on program offerings.
Passionate about hospitality, specifically in the rooms sector.
Eagerness to learn and improve leadership, communication and problem-solving skills.
Ability to multitask and thrive in a fast-paced environment.
Enthusiasm for the hospitality industry, a commitment to excellence, and a passion for delivering outstanding guest experiences.
Acknowledgement of the Loews Hotels brand principles and adherence to the brand service promise.

Responsibilities

Develop intricate knowledge of different areas of the rooms division by participating in rotations in the following areas for approximately 6 months: Housekeeping and Laundry Reservations Security Engineering Recreation Guest Services and Star Service Valet Front Office
Learn operational procedures, best practices, and departmental functions through direct involvement and observations during rotations.
Attend workshops and training sessions focused on leadership and management.
Work closely with managers and division leaders to gain insights and practical knowledge about leadership and decision-making.
Ensure exceptional guest service by understanding and addressing guest needs and concerns.
Implement and uphold company standards for guest satisfaction and service quality.
Assess and reflect on personal performance and progress with mentor feedback regularly.
Collaborate with all Loews Hotels team members and contribute to a positive work environment, while fostering effective communication and teamwork.
Progression through the program, with the end result of heightened supervisory and leadership responsibilities.