Learning Ambassador (Customer Service Associate)

American Dream•East Rutherford, NJ

About The Position

The main purpose of the Learning Ambassador at Sesame Street Learn & Play is to play a pivotal role in creating a positive and memorable learning experience for our guests through a friendly, engaging and enthusiastic approach.

Requirements

A background in working with children, either in a prior attraction, experience, or in some sort of educational setting, like a school or daycare.
Minimum of 2-3 years of experience in a retail or attraction setting.
Strong leadership, communication and organizational skills.
Passion for education and creating impactful learning experiences.

Responsibilities

Greeting visitors with a warm and friendly demeanor.
Walk guests through the various areas, providing information about the various learning experiences and different rooms of the attraction.
Assist visitors with ticket purchases and provide guidance on admission procedures and all the options that are available to them.
Resole customer inquiries, concerns or issues in a professional, timely manner.
Monitor and manage visitor flow to ensure a safe and enjoyable environment and experience for all guests.
Assist in crowd control during peak times or special events to ensure a positive guest experience.
Train and maintain detailed knowledge of the various learning stations and experiences within the attraction and inform guests about the benefits of each learning station.
Collaborate with other team members to optimize visitor traffic.
May perform other duties assigned in other work areas as needed.
Guide guests to the exit or provide other instructions and/or assistance in case of emergency.
Provide guests with quick and efficient check out experience in the retail gift shop, also assisting with stock checks and inventory.