Learning and Development Coordinator Intern

W.W. Gay Mechanical Contractor•Jacksonville, FL

15h•Onsite

About The Position

Provides essential support to the training function and plays a key role in delivering a smooth, well-organized learning experience for employees. This entry-level role is ideal for someone who is detail-oriented, tech-savvy, and eager to grow in the L&D field. The Coordinator assists with training logistics, LMS maintenance, content support, material vetting, reporting, and administrative responsibilities that help the department operate efficiently. The role may include limited facilitation of scripted or introductory content to support primary trainers.

Requirements

Strong organizational and administrative skills with excellent attention to detail.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort learning new technology tools.
Strong communication skills—both written and verbal.
Ability to manage multiple tasks, prioritize effectively, and follow through.
0–2 years of experience in learning & development, training, HR, education, or administrative support.
Experience with an LMS or training management system.
Exposure to instructional design, adult learning principles, or training facilitation.
Experience in customer service, administrative roles, or project coordination.

Responsibilities

Coordinate training sessions, including scheduling, room setup, materials preparation, and participant communication.
Assist department by managing attendance rosters, distributing materials, and collecting evaluations.
Support onboarding sessions and company-wide training events.
Assist with limited facilitation tasks, such as delivering scripted introductions, housekeeping information, or basic onboarding content, as assigned.
Upload, assign, and track training content within the Learning Management System.
Run training reports and distribute completion data to leaders as needed.
Troubleshoot user issues and escalate system problems when appropriate.
Maintain accurate and organized learning records.
Assist with basic updates to training materials, slides, job aids, and handouts.
Vet training materials for accuracy, clarity, quality, and alignment with organizational standards.
Help organize and maintain the library of learning resources.
Support L&D Department and SMEs in preparing content for training sessions or eLearning uploads.
Maintain learning calendars and department communication channels.
Track attendance, survey results, and training metrics.
Support special projects such as leadership programs, compliance training, or new initiatives.
Manage requests submitted to the L&D team and ensure timely follow-up.
Support the overall workflow of the L&D function to ensure smooth program delivery.
Provide excellent internal customer service to employees and leaders seeking training assistance.
Comply with federal and state law, regulations, and all Company rules.
Participate in online and in-person training and other educational opportunities to develop knowledge, skills, and abilities.
Any other job-related activities requested by immediate supervisor.