Learning and Development Program Associate

Jamf•Minneapolis, MN

11d•$44,000 - $72,000•Remote

About The Position

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Learning Experience Specialist serves as a facilitator, mentor coordinator, and learner advocate within Jamf's Learning & Development team, focusing on the human elements of learning: building connections, facilitating meaningful experiences, supporting mentorship, and ensuring learners feel engaged throughout their development journey. While AI-powered systems handle administrative tasks, this role focuses on activities requiring emotional intelligence, relationship building, and human judgment. Ideal for someone energized by helping others grow, thriving on interpersonal connection, and wanting to make direct impact on employee development. This position offers excellent opportunity for launching a career in L&D with hands-on experience in facilitation, coaching, and program delivery, working closely with L&D Program Managers and Senior Manager, Learning & Development. This role is offered as remote in Minneapolis, MN, Eau Claire, WI, or Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these three communities. What you can expect to do in this role:

Requirements

Entry-level position – no prior L&D or HR experience required.
Strong interpersonal and relationship-building skills
Excellent facilitation/presentation skills (or strong interest in developing).
Experience mentoring, coaching, or supporting others' development preferred.
Comfort with ambiguity and ability to adapt in dynamic environments.
Facilitator mindset
Relationship builder
Learner-centered
Inclusive, curious and reflective
Comfortable with feedback
Comfortable speaking to groups (virtually and in-person)
Skilled at asking open-ended questions
Active listening
Managing group dynamics
Reading non-verbal cues.
Bachelor's Degree (required) OR equivalent combination of education and work experience

Nice To Haves

Degree in Education, Psychology, Communications, HR, Organizational Development, or related field (preferred)
Facilitation or coaching/mentorship training (preferred, or willingness to pursue)

Responsibilities

Course Facilitation & Workshop Delivery Co-facilitate/facilitate development workshops with guidance from L&D Program Managers Lead New Employee Expedition sessions including Rope Team meetings, panels, and connection activities Create psychologically safe learning environments and manage virtual/in-person session dynamics Adapt facilitation in real-time based on engagement and learning needs; model inclusive practices Capture themes and insights during sessions to inform program improvements
Mentorship Program Coordination & Support Serve as primary coordinator for Jamf's employee mentorship program Support mentor-mentee matching through intake conversations; facilitate orientations and training Build mentorship community through touchpoints, office hours, and events Conduct check-ins, troubleshoot challenges, and facilitate mentor circles Track relationship progress and identify trends to recommend program enhancements
Personalized Learner Support & Coaching Provide one-on-one support for learners identifying development goals and creating learning plans Conduct learning conversations to understand interests and challenges; offer encouragement and accountability Help learners connect learning to role/career aspirations and reflect on development experiences Build trusted relationships; gather qualitative feedback through conversations
Learning Community Building & Engagement Foster community among participants through connection activities and program-specific spaces Facilitate peer learning sessions and organize informal events (lunch-and-learns, bookclubs) Identify and elevate employee stories; support employee-led learning initiatives
Program Experience & Continuous Improvement Gather qualitative insights through conversations, focus groups, and observation Synthesize feedback and test new facilitation techniques and engagement strategies Stay current on facilitation trends and adult learning best practices; participate in facilitator development
Operational Support (AI-Augmented) Oversee AI systems managing logistics, scheduling, and communications; handle exceptions requiring human judgment Review AI-generated communications for appropriateness; ensure technology serves learner experience

Benefits

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2024 Best Technology Company to Work For by U.S. News
We know that big ideas can come from anyone, so we empower everyone to make an impact.
Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
Pay Transparency Range $44,000 — $72,000 USD
We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play.