Learning & Development Director – Career Outline The L&D Director serves as a strategic, hands-on extension of Highgate’s People & Culture vision—driving learning excellence, supporting property-level capability, and elevating leadership readiness across a defined multi-property region. This role operates at the intersection of culture, operational performance, and talent development, ensuring that our associates are empowered, engaged, and equipped to deliver extraordinary guest experiences. This person will be responsible for building, delivering, and sustaining a high-impact learning culture across all properties in the region. They will partner closely with Regional Human Resources Directors, General Managers, VPs of Operations, and Corporate L&D to: Drive adoption and engagement of Highgate Academy and all learning platforms. Support People First initiatives, including Make Your Mark, Opening Doors Together, and Leadership Development pathways. Build leadership capability at all levels—from frontline to executive. Reinforce operational consistency through training, compliance readiness, and service culture immersion. Serve as an ambassador of Highgate’s culture, values, and standards. This is a highly visible, highly hands-on leadership role that requires agility, communication excellence, facilitation mastery, and the ability to operate at both strategy and ground level.
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Job Type
Full-time
Career Level
Director