Learning & Development Specialist
About The Position
We have a Unique opportunity to join our Human Resources & Training team as a Learning & Development Specialist. We are group of talented, professional individuals passionate about supporting each other, our co-workers and UniBank customers. We’re looking for someone who strives to foster continuous employee growth through engaging training, mentoring and skill building to align with UniBank’s goals. If being part of a team that gets to help make a difference in their community is what you have been looking for – then come join us! Under the guidance of the Training & Development Manager, this position will be the primary facilitator for all Retail Classroom delivery, in-branch follow up and coaching. Additionally, as needs arise there will be opportunity to assist with the training and development needs for other teams across the Bank and our subsidiaries.
Requirements
- Associate’s level degree required, Bachelor’s preferred.
- Minimum 4 years of business experience with a strong focus on employee development, preferably in a sales or customer service environment.
- Previous experience in banking preferred.
- Demonstrated understanding or education in organizational change management, organizational development, leadership development helpful.
- Understanding of adult learning principles, various training methodologies & facilitation techniques.
- Ability to communicate effectively with all levels of the organization through either written or verbal communication.
- Experience with program/project management, with demonstrated ability to create accurate work plans, keep multiple projects on track, prioritize and deliver results.
- Ability to organize, plan and prioritize own work.
- Ability to make sound decisions and problem solve.
- Strong computer and computer software skills and use of other technologies.
- Ability to adapt to new systems and processes quickly.
Nice To Haves
- SHRM-CP or PHR preferred.
- ATD, CPTD or training related certification preferred.
Responsibilities
- Participate in New Employee Orientation to provide initial welcome, UniBank introduction, key system access and policies overviews.
- Conduct classroom and on-line training to provide relevant job information regarding transaction processing, laws, regulations, computer processing, bank policies and procedures, etc.
- Organize, develop and/or obtain training procedure manuals, guides and course materials and learning tools.
- Present information using a variety of instructional techniques and formats.
- Offer specific training programs to help maintain or improve employee job skills.
- Monitor and evaluate training programs and material effectiveness and makes modifications as necessary.
- Visit departments and branches to work with employees who are experiencing training related performance issues as needed.
- Attend meetings to obtain information for use in training programs.
- Stay current with various teaching methods by attending workshops and training sessions and reviewing professional publications.
- Schedule classroom sessions and prepares the physical setup of the training room including system testing when required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
