Learning & Development Trainer I

Brightway Insurance • Charlotte, NC

3d

About The Position

The Learning & Development Trainer I supports the delivery of training programs that enhance agency performance, strengthen brand alignment, and promote best practices. This role focuses on facilitating established training programs, assisting with content updates, and supporting learner engagement across onboarding and ongoing development initiatives. The Trainer I works closely with senior L&D team members and subject matter experts to ensure training materials are accurate, relevant, and aligned with business needs. This role is ideal for a developing trainer who is building facilitation skills and gaining experience in instructional design and learning technologies.

Requirements

• Highly proficient in Microsoft Office products (Word, Excel, Outlook, One Drive, SharePoint, Teams, PowerPoint)
• Proficient in basic IT troubleshooting, system setup, and navigation
• and ability to teach to others
• Beginner level instructional design experience
• Able to gather and analyze complex facts and data, draw inferences, weigh alternatives and present logical solutions
• Exceptional facilitation skills in classroom and virtual settings
• Bachelors degree or equivalent
• Property and Casualty (or state equivalent) insurance license preferred
• Minimum of 1+ years insurance experience in Personal and/or Commercial Lines (Commercial experience highly preferred)
• Minimum of 2+ years experience in Training (or related field)
• Exceptional customer service mindset; a desire and ability to lead a group to superior outcomes
• Excellent verbal and written communicator; must be able to convey the most complex of ideas in a clear and concise manner
• Ability to learn new Brightway systems and procedures quickly
• Superior independent judgment and decision making
• Superior creativity in problem solving
• Ability to learn, embrace and put into practice new concepts and skills
• Excellent time management skills; is able to model this behavior for others on the team
• Leader in the organization; supports management in delivering messages to employees
• Passion for helping others succeed and dedication to lifelong learning
• Exhibits our company values on a daily basis: Enthusiastic relationship builder!

Nice To Haves

• Content development experience desired

Responsibilities

• Deliver and co-facilitate virtual and in-person training sessions using established curricula and materials
• Support onboarding programs and ongoing development training initiatives
• Assist in updating training materials, job aids, and presentation content as needed
• Collaborate with L&D team members and subject matter experts to maintain accurate and relevant learning content
• Coordinate training logistics, including scheduling, communications, and participant tracking
• Collect and compile learner feedback and assist with basic reporting on training effectiveness
• Utilize the Learning Management System (LMS) to assign courses, track completion, and support learners
• Provide basic technical assistance to participants during virtual sessions
• Maintain accurate documentation of training activities and materials
• Support additional learning and development initiatives as assigned
• Document training activities and results in internal systems with accuracy and timeliness.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level