Learning Experience Designer

Actabl•Denver, CO

1d•$79,000 - $85,000•Hybrid

About The Position

Hi, we’re Actabl. We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors Start with People : We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing : We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity : Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer : We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation : We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen : We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done. In this role you will: A Learning Experience Designer plays a pivotal role in the end-to-end lifecycle of product knowledge. This role is responsible for identifying, analyzing, designing, and developing high-quality documentation and innovative training courses for both internal and external audiences. This person bridges the gap between complex engineering concepts and user-friendly learning, creating everything from technical user manuals and online help systems to engaging e-learning modules and instructional videos. The role’s mission is to ensure that every Actabl user—regardless of technical proficiency—has the resources they need to master our products.

Requirements

Experience: 4-6 years of proven experience in technical writing or instructional design, preferably within the SaaS/software industry.
Education: Bachelor's degree in English, Instructional Design, Communications, or a related field (or equivalent experience).
Technical Skills: Proficiency in MS Office, Google Suite, and Learning Management Systems (LMS).
Familiarity with eLearning authoring tools (e.g., Articulate Storyline, Captivate) and graphic technologies.
Adult Learning: Strong knowledge of adult learning principles (ADDIE, SAM, etc.) and technical communication processes.
Portfolio: Must provide exemplary writing samples and/or a portfolio of instructional materials.
Soft Skills: Strong consultative skills and the ability to make persuasive recommendations based on business rationale.
Ambiguity Management: Proven ability to work in and manage ambiguity, creating solutions where no process previously existed.
Learning Alchemist: Ability to mix effective teaching methods with technical accuracy for optimal user outcomes.
Technical Expertise: A solid understanding of SaaS concepts, tools, and platforms. E-learning tools, authoring software, and learning management systems.
Proficiency in multimedia creation and web design.
Data Modeling: Ability to represent complex information in graphical forms that augment textual representations.
User-Centered Design: Understanding how users interact with both documentation and software interfaces to improve overall usability and accessibility.
Project Management: Managing the lifecycle of content from inception to delivery, ensuring all quality metrics and deadlines are met.

Responsibilities

Documentation & Course Authoring: Write, format, edit, and proofread procedural and technical information.
Design engaging online course content using text, graphics, and interactive elements.
SME Collaboration: Work with Actabl Subject Matter Experts (SMEs), engineers, and R&D to gather technical information and translate complex functionality into accessible concepts.
Information Analysis: Conduct user/task analysis and needs assessments to determine documentation and training requirements.
Content Maintenance: Research product changes and proactively update application documentation and existing courseware.
Standards Adherence: Practice established development practices as set forth in the Actabl Corporate Communications Style Guide and adult learning principles.
Multimedia Creation: Create visual aids for face-to-face sessions and basic multimedia (graphics/videos) for online learning.
Perform peer reviews to ensure Actabl documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and Actabl quality metrics.
Effectively use established templates to create and publish documentation.
Project Planning: Develop documentation plans and development schedules for identified projects to meet product release dates.
Consultative Support: Advise other departments on user interface (UI) copy and technical writing standards.
Strategy Implementation: Implement effective learning strategies and documentation methods to meet specific business objectives.
Style Leadership: Edit/amend the style guide as standards change or create new templates to streamline departmental output.
Other duties as assigned.

Benefits

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents