Learning & Knowledge Specialist

UFG Career•Cedar Rapids, IA

1d•$52,000 - $78,000•Hybrid

About The Position

The Learning & Knowledge Specialist will support the Learning & Knowledge vision, strategy, and overall efforts by partnering with the Learning & Knowledge team as well as their respective business unit(s) to implement solutions that solve business and performance needs. This position will own the design, delivery, and other aspects of new hire and/or employee trainings. This role will consult with relevant business units to develop and implement onboarding, upskilling and technical learning programs in addition to other projects or duties as assigned. This role will work with their designated department(s) as needed to best support UFG’s evolving business needs. While this role is posted as a Learning and Knowledge Specialist I we are open to hiring in at Learning and Knowledge Specialist II based on experience and technical expertise.

Requirements

Bachelor’s degree in education, business or equivalent experience preferred.
Experience in designing and delivering training for adults preferred.
Experience in project management preferred.
Experience in planning and organizing training programs required.
Experience using Microsoft 365 Suite required.
Interpersonal skills with the ability to develop a deep and broad network of influence.
Ability to handle confidential information and material with the highest degree of professional responsibility as a segment of the Human Resources department.
Tenacious and responds to challenges with a growth mindset.
Ability to establish priorities, meet deadlines, and work independently or in a group.
Strong communication skills (verbal and written) with the ability to communicate effectively at all levels of the organization.
Curiosity regarding new and emerging technologies.
Dedicated to lifelong learning and growth.
Must be customer-service oriented.
Strong partnership and collaboration skills.
Able to analyze information and prepare logical recommendations.
Feedback-driven and ability to discern and implement constructive feedback.

Nice To Haves

Experience in the insurance industry preferred.
Prior claims handling experience preferred.

Responsibilities

Stays current with and adopts evolving practices, trends, and tools in the learning & knowledge field.
In partnership with key stakeholders, identifies, collaborates, and executes on strategies and tasks that optimize the employee knowledge base.
Stays current on relevant knowledge and technical skills.
Provides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the business.
Provides a positive and engaging learning experience when facilitating through appropriate usage of facilitation/training delivery principles, exhibiting positive attitudes and behaviors, creating an inclusive environment for all participants, and through proper management of any inappropriate behaviors during facilitation.
Demonstrates strategic use of training materials as relevant to the learning outcomes.
Serves as a back-up to other team members’ primary learning content.
Creates and updates documentation to verify accuracy and relevance.
Navigates complex situations with solution-oriented mindset.
Serves as the producer/facilitator of virtual or in-person events or training, which includes assisting before, during, and after an event such as practicing presentations beforehand, coordinating breakout rooms, monitoring the chat box, etc.
Creates and contributes to a culture of excellence and evolution by embracing a growth mindset, challenging the status quo, and continuously seeking ways to improve.
Contributes to and collaborates with team members to plan and execute on identified projects, tasks, processes, behaviors, or other work-related items.
Investigates basic technical issues in order to troubleshoot, research or triage the issue to the correct department for resolution.