Learning Specialist I (Call Center)

Bank OZK•Alpharetta, GA

15d

About The Position

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits. Responsible for delivering, assessing, and enhancing training programs and workshops for employees at all organizational levels.

Requirements

Basic knowledge of banking or financial environments and/or call center operations.
Ability to communicate effectively both verbally and in writing.
Ability to interact with subject matter experts (SMEs) and other learning professionals to translate practice into training materials and teaching-and-learning experiences.
Ability to present information and facilitate group discussions.
Ability to work under close supervision.
Ability to maintain confidentiality.
Ability to interact effectively with individuals at all levels.
Ability to travel as needed for business purposes.
Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint.
High school diploma or equivalent, required.
1+ year of experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools required.
1+ year of experience in retail banking, financial services, customer service, and/or call center required.

Nice To Haves

Bachelor’s degree in an educational field, business, sales, or related preferred.

Responsibilities

Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery.
Assists with new training program design and existing program enhancement, including developing and revising lesson plans and training aids.
Helps research and develop learning assessment tools and uses those tools to monitor the effectiveness of training programs.
Administers, implements, and troubleshoots learning technology, including developing training materials related to set up and use of computer applications and related technologies.
Interacts with other members of the Learning and Development team and the Bank to ensure the timeliness and accuracy of training materials.
Escalates problems or issues identified to senior team members.
Performs other duties as assigned.