Learning Systems and Operations Specialist (Fixed-Term Employee)

SimplePractice

2d•$50

About The Position

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. We are seeking an experienced Learning Systems and Operations Specialist (Contractor) to support the day-to-day operations of our Talent Development team for a six-month engagement. This role will help manage and maintain our LMS (Sana) and our integrations with third-party courseware providers. The ideal candidate is highly organized, technically comfortable with LMS platforms and integrations, and has an exceptional customer service mindset. This person will help ensure learners across the company have a seamless experience accessing training and courseware.

Requirements

Proven experience implementing, administering, or managing a Learning Management System (LMS)
Experience troubleshooting LMS workflows, automations, and integrations
Strong experience with reporting and data analysis within LMS platforms
Excellent organizational and operational skills with strong attention to detail
Exceptional customer service and communication skills, with the ability to respond quickly and helpfully to internal support requests
Comfortable working in Slack-based support environments and handling real-time inquiries
Ability to work independently while collaborating with internal teams
Open-mindedness and comfort working in an evolving environment where priorities and needs can change rapidly

Nice To Haves

Experience with Sana LMS
Experience working with HRIS integrations such as Workday
Experience managing third-party courseware integrations
Previous customer support experience
Previous past experience in a learning department or organization

Responsibilities

Manage daily operations of the Sana LMS, including assigning courseware and managing learner access
Monitor and validate learner data feeds coming from Workday and ensure accurate synchronization within Sana
Move learners into appropriate groups and cohorts to ensure correct course assignments
Configure and maintain automations that support onboarding workflows and training assignments
Generate and maintain reporting from Sana (Insights and other reporting tools)
Collect and consolidate training data and reports from third-party courseware providers and incorporate them into Sana reporting as needed
Troubleshoot LMS issues and ensure training assignments and automations are functioning properly
Provide real-time support via Slack for LMS-related questions from employees across the company
Respond to support inquiries with a friendly, responsive, and solutions-oriented approach that reflects strong customer service
Other tasks and responsibilities related to learning systems and operations as the function evolves