Leasing & Resident Associate

HS Government Partners, LLC dba Mayroad•Eielson AFB, AK

12h

About The Position

Mayroad’s mission is simple: create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility are delivered to those whose lives we impact every day. Our current portfolio features over 4,000 homes across six Air Force installations. The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units; initiates and maintains contact with prospective and current residents, including customer service, completion of lease documents, follow-ups on work order requests, marketing, resident events, and preparation for transitions both in and out of resident units.

Requirements

High School graduate or GED
2+ years of experience in property management, customer service, or related industry
REAL-ID-compliant driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy; Note: Employee will be required to use personal vehicle for on-the-job transportation.
Familiar with/able to use property management software, such as RealPage, Yardi, Entrata, etc.
Proficient with MS Office Software, including MS Word, Teams Excel, Outlook.
Excellent verbal and written communication and presentation skills.
Ability to work independently without significant oversight of responsibilities.
Comfortable working and communicating with employees and residents at all levels
Basic financial skills to ensure proper accounting and documentation of residency management.
Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test.

Responsibilities

Actively promotes and leases all available units; meets and maintains budgeted occupancy goals by managing the wait list
Compiles and submits orders for leasing and resident management functions; uses property management software, such as RealPage, and e-mails to submit, track and follow up on work orders.
Serves as the first point of contact for people calling or visiting the community office; directs individuals to the appropriate resources.
Plans, coordinates, executes resident events and activities; contacts vendors, obtains supplies, creates, and promotes advertising, and leads the events as needed.
Assists in recouping outstanding lease and/or damage balances from former occupants before accounts go into default status.
Coordinates requests for accommodations from residents to Leasing and Resident Manager for approval.
Performs regularly scheduled neighborhood drive-throughs to identify compliance issues and ensure residents are following the Residence Responsibility Guide and follows up if needed.
Performs home inspections/walkthroughs prior to each occupancy/move-in to ensure compliance and readiness before handing the property over to the new resident.
Performs minor touch-up cleaning of homes to ensure homes are move-in ready prior to resident occupancy.
Performs other job-related duties as assigned.