Leave Administration Functional Specialist

Rutgers University • New Brunswick, NJ

2d

About The Position

Rutgers, The State University of New Jersey, is seeking Leave Administration Functional Specialists within the OneSource Faculty and Staff Resource Center (OneSource FSRC ). This position is responsible for consistently delivering best in class OneSource FSRC Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration. They will be the first point of contact for all Leave Administration related transactions coming into the OneSource FSRC and their goal is to resolve majority of the transactions. Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource FSRC operations. Supports the development of OneSource FSRC policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource FSRC knowledge management and self-service capabilities. Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource FSRC’s case management system. Initiates and resolves staff leaves. Manages employee return from leave through coordination with Departments and HR. Manages disabilities and any family related leaves. Informs updates of OneSource FSRC’s knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource FSRC Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource FSRC ; serve as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource FSRC call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource FSRC employees to enhance job satisfaction and morale. Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources ( UHR ) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Responsibilities

• Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
• Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource FSRC operations.
• Supports the development of OneSource FSRC policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations.
• Supports adoption of OneSource FSRC knowledge management and self-service capabilities.
• Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource FSRC’s case management system.
• Initiates and resolves staff leaves.
• Manages employee return from leave through coordination with Departments and HR.
• Manages disabilities and any family related leaves.
• Informs updates of OneSource FSRC’s knowledge management solution to ensure latest information is included from a Leave Administration perspective.
• Identifies process improvement opportunities across end-to-end OneSource FSRC Leave Administration processes, and supports process and technology driven business process reengineering initiatives.
• Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner.
• Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource FSRC ; serve as the approver for sensitive transactions.
• Supports recruiting, training, and employee development activities to support the OneSource FSRC call center.
• Creates, fosters and maintains a collaborative, innovative and customer-focused team culture.
• Supports employee engagement and development initiatives for OneSource FSRC employees to enhance job satisfaction and morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed