Leave Advisor (ETS) | Temporary

Emory University • Tucker, GA

2d • Hybrid

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
Description
The Leave Advisor is responsible for front-line telephone support, responding to employee and leader inquiries regarding leave policies, status updates, and process guidance.
JOB DESCRIPTION:
Manages all activities of data intake related to EHC employee absences; both short term and long-term events for the Enterprise.
Resolves employee inquiries by clarifying issues using independent direction; researching answers and alternative solutions; implementing solutions; and escalating where necessary.
Provide benefits outreach to employees to ensure successful partnership with Employees, Leaders, Employee Relations, Benefits, Payroll, Compensation, and Recruitment.
Utilizes broad HR expertise and knowledge base to address complex employee needs and issues.
Utilizes exceptional communication and organizational skills, superior attention to detail and ability to prioritize.
Determines when issues need to be escalated to appropriate resource.
Creates and manages process templates for accuracy and consistency of information.
Provides feedback on the effectiveness and soundness of policies and procedures within the department.
Performs other duties as required

Requirements

• A bachelor's degree and three years of HR experience, preferably at the specialist or generalist level in FMLA/employee leaves, ADA, FLSA, employee benefits, recruitment, or employee relations.
• Experience may be considered in lieu of a degree
• Proficiency in Payroll and Human Resource records software applications.
• Microsoft Office (Excel & Access).
• Effective customer service skills.

Nice To Haves

• Preferred experience in PeopleSoft and Kronos.

Responsibilities

• Manages all activities of data intake related to EHC employee absences; both short term and long-term events for the Enterprise.
• Resolves employee inquiries by clarifying issues using independent direction; researching answers and alternative solutions; implementing solutions; and escalating where necessary.
• Provide benefits outreach to employees to ensure successful partnership with Employees, Leaders, Employee Relations, Benefits, Payroll, Compensation, and Recruitment.
• Utilizes broad HR expertise and knowledge base to address complex employee needs and issues.
• Utilizes exceptional communication and organizational skills, superior attention to detail and ability to prioritize.
• Determines when issues need to be escalated to appropriate resource.
• Creates and manages process templates for accuracy and consistency of information.
• Provides feedback on the effectiveness and soundness of policies and procedures within the department.
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees