Leave of Absence Coordinator

O'Reilly Auto Parts • Headquarters, KY

2d • Onsite

About The Position

Under general direction of the LOA Manager. The LOA Coordinator assists with managing the Company’s leave of absence program for their individually assigned territories. Throughout this process the LOA Coordinator determines leave eligibility and ensures required documents are distributed and documentation is received in accordance with federal, state, and local law. The LOA Coordinator provides counsel to company management and team members regarding company policy and non-occupational leave/medical-related matters while ensuring compliance with federal, state, and local leave laws. ESSENTIAL JOB FUNCTIONS Acts as a subject matter expert and resource to team members, management, and physicians regarding the leave of absence program and processes. Provides advice and counsel as appropriate and acts as a liaison between all parties when necessary. Maintains up-to-date working knowledge of relevant leave laws and company policies. Answers a high volume of phone calls from team members and managers regarding the Leave of Absence (LOA) program in a professional and courteous manner. Answer leave of absence related questions from team members with clarity while providing excellent customer service. Provide appropriate interpretation and direction concerning company policy and federal, state, and local leave law in a professional, courteous, and timely manner. Manage all steps for a leave of absence case including determining leave eligibility, sending appropriate and accurate correspondence related to a leave request, ensuring appropriate documentation is received in a timely manner, sending follow-up letters if documentation is not received or is insufficient, and creating and sending communication when a leave of absence is set to expire. Evaluates documentation received from health care providers to designate leave, return team members to work, and obtains clarification when needed from health care providers. Maintains regular contact with team members, management, health care providers, and other key stakeholders regarding progress and status of leave; assists in the resolution of any challenges related to a leave of absence request. Prepares meaningful, concise, and accurate correspondence for all leave of absence cases. Coordinates and prioritizes prompt action and attention to detail in documentation and data management for multiple leave cases. Maintains up to date and accurate leave files in the Company’s case management system and processes status changes to ensure accuracy of leave records. Actively monitor case load volume to ensure effective and timely responses and resolution. Ensures all applicable leave laws are considered and applied, and coordinates with paid time off and other disability and insurance programs. Tracks incoming notes, forms, and processes daily mail. Coordinate with Risk Management and the Reasonable Accommodation Request team by placing eligible team members on leave if in the event workers comp restrictions become permanent and cannot be accommodated. Regular and reliable attendance in the corporate office or designated work location.

Requirements

• 1 year of related experience or equivalent combination of experience and education.
• Work with integrity and confidentiality, and demonstrate sound judgement when engaging team members and management.
• Personable and communicates effectively in written and oral formats.
• Excellent reading and comprehension skills.
• Excellent analytical skills and attention to detail.
• Excellent interpersonal and problem solving skills.
• Maintain composure in stressful situations.
• Ability to multitask and maintain organization.
• Ability to manage time efficiently, concentrate on the task at hand, and constantly meet deadlines.
• Strong computer skills (MS Word, MS Excel, Microsoft Outlook and HRIS system).
• Continually display the Company’s culture values of respect, teamwork, honesty, expense control, excellent customer service, win-win attitude, enthusiasm, hard work, dedication, professionalism, and safety.

Nice To Haves

• 2 years’ experience in Human Resources.
• Previous leave of absence experience.
• Knowledge of state and federal leave laws.

Responsibilities

• Acts as a subject matter expert and resource to team members, management, and physicians regarding the leave of absence program and processes.
• Provides advice and counsel as appropriate and acts as a liaison between all parties when necessary.
• Maintains up-to-date working knowledge of relevant leave laws and company policies.
• Answers a high volume of phone calls from team members and managers regarding the Leave of Absence (LOA) program in a professional and courteous manner.
• Answer leave of absence related questions from team members with clarity while providing excellent customer service.
• Provide appropriate interpretation and direction concerning company policy and federal, state, and local leave law in a professional, courteous, and timely manner.
• Manage all steps for a leave of absence case including determining leave eligibility, sending appropriate and accurate correspondence related to a leave request, ensuring appropriate documentation is received in a timely manner, sending follow-up letters if documentation is not received or is insufficient, and creating and sending communication when a leave of absence is set to expire.
• Evaluates documentation received from health care providers to designate leave, return team members to work, and obtains clarification when needed from health care providers.
• Maintains regular contact with team members, management, health care providers, and other key stakeholders regarding progress and status of leave; assists in the resolution of any challenges related to a leave of absence request.
• Prepares meaningful, concise, and accurate correspondence for all leave of absence cases.
• Coordinates and prioritizes prompt action and attention to detail in documentation and data management for multiple leave cases.
• Maintains up to date and accurate leave files in the Company’s case management system and processes status changes to ensure accuracy of leave records.
• Actively monitor case load volume to ensure effective and timely responses and resolution.
• Ensures all applicable leave laws are considered and applied, and coordinates with paid time off and other disability and insurance programs.
• Tracks incoming notes, forms, and processes daily mail.
• Coordinate with Risk Management and the Reasonable Accommodation Request team by placing eligible team members on leave if in the event workers comp restrictions become permanent and cannot be accommodated.
• Regular and reliable attendance in the corporate office or designated work location.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees