Leaves Administration Specialist

Booz Allen Hamilton • Norfolk, VA

2d

About The Position

Leaves Administration Specialist The Opportunity: As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance. As part of the Leave Administration team, you will perform administrative, transactional, and vendor management activities, including leave of absence and return to work, and complex life-cycle transactions associated with FMLA, STD, LTD, and Military Leave. Due to the nature of work performed within this facility, U.S. citizenship is required. How You’ll Contribute: Provide customer service and support to employees, managers, and vendors on escalated leave inquiries and reporting. Administer and coordinate family and medical leave, family illness requests, absences, activities, and requests Act as leave case managers for all leave types. Coordinate with leave vendor on leave status and payments. Collect and submit required leave documentation. Enter transactions, data, and employee information into Workday, including HSA ineligibility, duplicate dependents, HSA CIP failure report, reopen events, benefit elections via ICF, and add and update dependent information. Collaborate with Employee Care Center for employee and dependent loss of life. Verify Employee Resilience Fund requests. Ready to build the future of shared delivery for the better? Join us. The world can’t wait.

Requirements

• Experience in customer service supporting human resources in a leave administration capacity
• Experience with using Microsoft Office programs, including Word, Excel, and Outlook
• Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
• HS diploma or GED

Nice To Haves

• Experience working in a Help Desk or Contact Center environment with benefits or leave administration
• Experience with Workday or other related tools
• Experience with applying detailed focus on data and processes to ensure data integrity
• Ability to work independently and multi-task through to completion
• Ability to use multiple applications and databases in a fast-paced environment
• Possession of excellent verbal and written communication and active listening skills, to communicate clearly via email or phone
• Possession of excellent research and problem-solving skills
• Bachelor's degree

Responsibilities

• Provide customer service and support to employees, managers, and vendors on escalated leave inquiries and reporting.
• Administer and coordinate family and medical leave, family illness requests, absences, activities, and requests
• Act as leave case managers for all leave types.
• Coordinate with leave vendor on leave status and payments.
• Collect and submit required leave documentation.
• Enter transactions, data, and employee information into Workday, including HSA ineligibility, duplicate dependents, HSA CIP failure report, reopen events, benefit elections via ICF, and add and update dependent information.
• Collaborate with Employee Care Center for employee and dependent loss of life.
• Verify Employee Resilience Fund requests.

Benefits

• health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED