LEGACY TRANSFER VALUE

TPIS • Guaynabo, PR

10d • Onsite

About The Position

We are seeking detail-oriented and customer-focused professionals to support a public transportation fare system transition project. This role will assist passengers with the migration from a legacy ticketing system to a new fare payment system.

This is a great opportunity for individuals who are comfortable with technology, enjoy helping people, and can provide clear guidance in a fast-paced, service-oriented environment.

Requirements

• Strong computer skills and ability to learn new systems quickly
• Proficiency in Microsoft Excel and basic data entry
• Good command of the English language (verbal and written)
• Customer service oriented with strong communication skills
• Detail-oriented with good organizational abilities
• Ability to work independently and as part of a team
• Comfortable working in a public-facing, transit-related environment

Nice To Haves

• Previous experience in customer service, call center, retail, banking, or transit services
• Experience supporting technology transitions or system upgrades

Responsibilities

• Assist customers with transferring balances and information from legacy fare media to the new ticketing system
• Provide in-person support and guidance on how to use the updated fare system
• Enter and verify customer data accurately using computer systems
• Maintain detailed records of transactions and customer interactions
• Deliver excellent customer service while handling high volumes of inquiries
• Follow project procedures, data security guidelines, and service protocols

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed