Legal Billing/Collections Specialist

MLG•Fort Lauderdale, FL

10h•Remote

About The Position

The Legal Billing/Collections Specialist plays a critical role in maintaining the financial health of the firm. This position is responsible for the full billing cycle - including timekeeping oversight, invoice generation, payment processing, retainer management, and accounts receivable collections. You will ensure that all time entries are accurate, billing is timely and compliant, and client accounts remain in good standing. This role requires precision, confidentiality, strong communication skills, and the ability to work efficiently in a remote environment. If you’re a detail-oriented professional, have at least 2 years of legal billing experience, experience working remotely, and enjoy a fast-paced environment, we want to hear from you!

Requirements

MUST HAVE 2+ years of LEGAL billing experience.
Previous experience working remotely.
Exceptional attention to detail, accuracy, and follow‑through.
Strong grammar, proofreading, and business‑writing skills.
Adept at managing multiple deadlines and prioritizing effectively in a fast‑paced environment.
Strong at communicating clearly and professionally with clients, attorneys, and staff.
General understanding of basic accounting principles, trust accounting concepts, and confidentiality standards.
Highly organized, efficient, and comfortable working independently with minimal supervision.
Proficient in legal billing software and digital timekeeping systems, Microsoft Office, especially Excel, and familiar with accounting tools.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Responsibilities

Review the firm’s timekeeping system daily to ensure entries are accurate, complete, and properly coded.
Communicate with attorneys and staff to correct or clarify entries before billing deadlines.
Generate, review, and revise pre‑bills in accordance with firm policies and attorney feedback.
Prepare and finalize client invoices using legal billing software (e.g., Clio, Timeslips, LEAP).
Ensure invoices comply with client‑specific billing arrangements, including LEDES formats and e‑billing portal requirements.
Deliver invoices promptly and track confirmation of receipt.
Process client payments via credit card, ACH, check, and payment portals.
Monitor trust and retainer balances; initiate replenishment requests and auto‑replenishment workflows.
Maintain compliance with trust accounting rules and firm procedures.
Track outstanding balances and follow up with clients in a professional, service‑oriented manner.
Conduct soft collections and escalate delinquent accounts as needed.
Support monthly financial reporting and assist with reconciliation tasks.
Respond to client billing inquiries with clarity, professionalism, and discretion.
Collaborate with attorneys, paralegals, and leadership to resolve billing discrepancies.
Provide the firm with copies of all client‑provided and attorney‑drafted documents related to billing.
Work with merchant service providers and credit card companies to resolve disputes or chargebacks.
Prepare refund requests and process adjustments with Owner approval.