Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)
About The Position
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! Legal Customer Service Representative We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.
Requirements
- Minimum of 1-year office support experience
- Possess superior organizational and time-management skills
- Must be computer literate: Ability to easily learn the Firm’s case management software
- Highest ethical standards and professional integrity
- Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
- Fluent in Spanish
Nice To Haves
- Experience with Salesforce a plus
Responsibilities
- Manage a high-volume of client interactions within a structured call center environment.
- Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
- Working with collections agencies via phone to obtain documentation of settlements.
- Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
- Uploading these documents to our system.
- Other ad hoc tasks as needed.
- This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST).
Benefits
- Compensation is competitive and commensurate with expertise and previous experience
- Training & Guidance
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
- Business Casual Dress Code
- An incredible team of smart and supportive people!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
