Legal Intern - Human Resources Division

Human Resources Division•Nashville, TN

14h•$15•Onsite

About The Position

Assist support staff, administrative judges, and the director with daily functions of the office and special projects. The scope of APD’s portfolio of cases makes working for APD unique and exciting. In the course of a week, the legal intern may answer inquiries from parties on cases dealing with anything from a citizen’s appeal of the denial of medical coverage to a business’s appeal of a fine for alleged environmental contamination. The legal intern’s ability to provide excellent customer service is critical to ensuring APD achieves its mission.

Requirements

Currently attending or having graduated from higher or professional education, including college, university, or law school.
Strong oral communication skills.
Clear talent for active listening to and speaking with customers, maintaining friendly, helpful, and professional communication even with challenging callers.
Strong written communication skills.
Ability to compose professional, concise, and tactful emails using proper grammar, spelling, and punctuation.
Demonstrated desire and ability to synthesize and explain what is an important legal process for customers.
Service-oriented attitude, both to customers and to colleagues.
Understanding of legal documents and legal terminology with genuine interest in legal work.
Willingness and ability to learn quickly, absorbing important information as to the legal meaning of documents throughout the litigation process.
High attention to detail and accuracy.
Strong clerical and organizational skills, managing and maintaining files and records.
Ability to daily manage multiple high-volume tasks and correctly prioritize their timely completion in a fast-paced environment.
Ability to seamlessly handle multiple tasks, such as answering the phone while simultaneously working on a project that requires attention to detail, accuracy, and thoughtful reasoning.
Adept at quickly pivoting tasks while maintaining accuracy of work product, especially when workflow is interrupted.
Demonstrated solid computer skills.
Comfortable and confident with learning a new case management system.
High competency with Adobe Pro, Excel, Outlook, and Word (required); PowerPoint (preferred).
Ability to use or quickly learn virtual meeting platforms: Webex and MS Teams.
Dedicated, hard work ethic.
Self-starter.
Prioritize work responsibilities during work hours and complete daily assignments as expeditiously as possible, keeping distractions to a minimum.
Reliable attendance.
Prompt arrival at the office to begin work on time.
Working diligently throughout the entire day, to complete all expected hours of work according to one’s agreed schedule.
Professional attire that reflects the professional atmosphere of the office per Secretary of State policy.

Nice To Haves

Prior experience in the legal profession and with legal case management systems is preferred.
Our most successful legal interns have applied for the internship during their final undergraduate semester and then spent a gap year in a full-time internship with APD before starting law school.
PowerPoint (preferred).

Responsibilities

Answer main APD phoneline, primarily responding to inquiries from parties to a case.
Monitor APD’s generic email inboxes for filings and inquiries, responding accordingly, and uploading filings into APD’s electronic case management system.
Receive, scan, and process mail.
Assist with the issuance of outgoing orders and initiating case letters.
Open cases in APD’s electronic case management system.
Receive and process documents filed by parties to APD.
Schedule preset dockets in shared calendar and in case management system.
Make room reservations for hearings and meetings as needed in the Tennessee Tower, Tennessee State Library and Archives, and other buildings.
Learn the functions other support staff perform and serve as backup for other staff members as needed.
Perform other duties as assigned.