Legal Operations Program Manager

Expedia • Seattle, WA

7d • $110,500 - $155,000 • Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Legal Operations Program Manager Please note this role is only available in Seattle and follows our flexible work model, which requires three in-office days a week. The Legal Operations Program Manager will oversee a wide range of cross-functional programs and projects, driving the implementation of strategic initiatives that enhance operational efficiencies and support the broader goals of the legal department. This role will involve collaborating with various stakeholders to improve processes and develop innovative solutions.

Requirements

• Bachelor’s degree in a related field, or equivalent work experience
• 5-7+ years of legal operations and project management experience, ideally in a technology or ecommerce high-growth environment.
• Strong understanding of legal processes, compliance, and technology tools used within legal operations (e.g., contract management systems, e-billing solutions, web content management). Examples: Ironclad, Legal Tracker, Litify, Mitratech, Adobe Experience Manager, Glean, Slack, etc.
• Familiarity with artificial intelligence tools and use cases for legal practitioners.
• Demonstrated ability to manage multiple competing priorities, coordinate across teams, and meet tight deadlines.
• Excellent communication skills, with the ability to convey complex information clearly to technical and non-technical stakeholders.
• Proven analytical skills with experience in data-driven decision-making and process optimization.
• Proficiency in project management methodologies (e.g., Agile, Lean) and tools (e.g., Jira, Confluence, M365 Suite).
• Strong interpersonal skills, with the ability to build relationships and gain stakeholder trust at all levels of the organization.

Nice To Haves

• Legal Assistant/Paralegal experience is a plus.
• PMP certification or similar project management qualifications.

Responsibilities

• Program Oversight : Lead and manage cross-functional programs and projects within the legal operations & government affairs framework, ensuring alignment with organizational objectives.
• Architect and deploy AI-assisted workflows that automate manual work, reduce cycle times, and improve service outcomes for legal stakeholders.
• Stakeholder Collaboration: Collaborate with legal and business teams to identify operational pain points and design scalable workflow solutions that enhance efficiencies and look for continuous improvement opportunities – particularly around use of AI automation.
• Project Implementation: Manage end-to-end project implementation, including defining project goals, authoring strategy documents, mapping dependencies, developing timelines, and executing strategies to mitigate risks and setbacks. Technologies to include Enterprise Legal Management (ELM – ebilling/matter management), Contract Lifecycle Management (CLM), etc.
• Data Analysis: Collect and analyze data to inform decision-making, evaluate the impact of initiatives, and continuously improve the effectiveness of legal operations. Define KPIs and build dashboards that reflect legal productivity, AI adoption, cost avoidance, and quality improvements.
• Training and Support: Develop and deliver training materials and documentation to support new processes and tools across the legal department.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to streamline operations and enhance service delivery.
• Artificial Intelligence Familiarity: Stay updated on emerging AI tools and technologies relevant to legal content, evaluating their applicability and potential impact on departmental efficiency and effectiveness.
• Reporting and Communication: Prepare regular updates for leadership on program status, project outcomes, and addressing any key risks or challenges proactively.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level