Level 1 Helpdesk Technician - McDonald Automotive

McDonald Automotive•Littleton, CO

About The Position

Join a family-owned business operating at an enterprise scale and start your journey in IT! This full-time, year-round internship is designed for individuals eager to learn and grow in a fast-paced environment. You’ll begin with core helpdesk responsibilities while gaining exposure to security, infrastructure, and other exciting areas of technology. A strong candidate is confident tackling computer replacements, managing multiple tickets at once, and traveling between stores to provide in-person support. This role is perfect for candidates with curiosity about the Microsoft ecosystem, including tools like Power BI, Power Automate, Flow, AI/Copilot and an interest in supporting workflows and automation (experience is a plus, but not required).

Requirements

A quick learner with a proactive, problem-solving mindset
Strong communication skills and customer-focused attitude
Detail-oriented and organized, with clear documentation habits
Interest in IT security, infrastructure, and automation tools
Familiarity or curiosity about Microsoft technologies (Power BI, Power Automate, AI/Copilot)
Authorized to work in the U.S.

Responsibilities

Provide first-level support for end-users in-person, or by phone, email, or remote tools
Troubleshoot hardware, software, and connectivity issues
Assist with VPN setup and remote access troubleshooting
Perform basic Active Directory tasks (moves, additions, changes)
Monitor and resolve IT alerts and support tickets promptly
Educate our users on applications and best practices
Support additional tasks assigned by the Service Desk Manager