Dolan Dodge Level 3 Service Advisor

Dolan Auto Group•Reno, NV

1d•Onsite

About The Position

Dolan Auto Group, named Best Place to Work in Northern Nevada, is looking for a Level 3 Service Advisor to greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services. Why Dolan? We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package. Essential Duties and Responsibilities: Primary duties and responsibilities include, but are not limited to, the following: Advises customers about necessary service for routine maintenance. Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time. Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Maintains a professional appearance. Keeps work area clean.

Requirements

High School diploma or equivalent.
Possess an acceptable driving record and a valid driver's license.
Be at least 18 years of age.
Ability to multi-task in a fast-paced work environment.
Strong organizational skills and detailed oriented.
Strong communication skills.
A team player who is focused on providing exemplary customer service.

Responsibilities

Advises customers about necessary service for routine maintenance.
Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area clean.

Benefits

After 90 days (about 3 months) every full time Dolan Auto Group employee will receive the following benefits:
Paid Time Off/Vacation.
Employer Paid Health Insurance.
Employer Paid Dental Insurance.
Employer Paid Vision Insurance.
Employer Paid Short Term Disability Insurance.
Employer Paid Term Life Insurance.
Employer Matched Christmas Club Savings Fund.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job specific training.
Exclusive employee discounts available through select local businesses.
401k Retirement Plan: In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.