Level Field Service Technician

Emerson • Houston, TX

17h

About The Position

If you are a field service professional with strong expertise in Level
measurement technologies looking for an opportunity to grow, Emerson has an
exciting opportunity for you! In this role, you will support customers across
the United States by delivering advanced technical services for Rosemount Level
instrumentation and systems.

You will serve as a technical expert for Rosemount Level technologies, including
Radar Level and Tank Gauging solutions, supporting Emerson’s installed base
across North America. In addition to providing direct field service, you will
collaborate closely with Sales, Business Development Managers, service centers,
and product management teams to ensure customers receive world-class technical
support and lifecycle services.

This role combines site walkdowns, advanced troubleshooting, commissioning,
mentoring field technicians, and customer training, helping protect and grow
Emerson’s Level installed base while delivering exceptional customer
experiences.

Requirements

• Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
• Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
• Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
• Strong troubleshooting and diagnostic capabilities
• Ability to travel up to 50–60% domestically; international travel might be required on occasion
• Legal authorization to work in the United States

Nice To Haves

• 5–10 years of field service experience supporting Level measurement technologies
• Completed Advanced Rosemount Level Training or equivalent Level instrumentation expertise
• Experience with Radar Level systems and Tank Gauging technologies
• Strong knowledge of industrial networking protocols such as Modbus and related communication systems
• Experience with PLC programming, HMI configuration, or industrial control systems integration
• Strong understanding of industrial applications including oil & gas, chemical processing, power generation, and bulk storage

Responsibilities

• Perform demand and contract field services, including emergency and scheduled maintenance
• Provide advanced troubleshooting, configuration, calibration, and start-up services
• Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades.
• Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards.
• Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers.
• Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues.
• Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities.
• Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability.
• Train and mentor field service technicians to strengthen Level expertise across the service organization.
• Deliver Level product and application training for customers and internal service personnel.
• Develop and refine best practice procedures for Level startup, configuration, and troubleshooting.
• Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented.
• Support system integration activities and coordinate with project teams to ensure successful execution of customer projects.
• Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures.
• Manage travel, expenses, and administrative responsibilities in accordance with company policies.
• Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.

Benefits

• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees