Level I Technician
About The Position
Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more. Job Summary Ensure operational efficiency of all Core & Main locations by providing Level 1 support for all computing hardware and software.
Requirements
- HS Diploma or GED strongly preferred.
- Specialized skills training/certification may be required.
- Generally, 1-2 years of experience in area of responsibility.
- Demonstrated proficient communication and customer service skills.
Nice To Haves
- Associate degree in technical discipline and/or technical certification; A+, MCP, and/or MCSE preferred.
- Bachelor's degree preferred.
- Experience supporting ERPs operationally and technically.
Responsibilities
- Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
- Works to meet agreed Service Level Agreements.
- Ensures the Help Desk maintains a high level of customer service.
- Makes recommendations to streamline support processes.
- Maintains knowledge base.
- Assists in the coordination of IT support to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level 2 support when appropriate.
- Maintains documentation of work history of personal computers and equipment.
- Sets up new PCs.
- Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
- Provides on-call support after hours based on established rotation schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
