Library Associate 2

Library Systems & Services LLC•Kissimmee, FL

About The Position

The Osceola Library System has an opening for a Library Associate in Kissimmee, Florida. The Library Associate is the Library's front-line position and is responsible for the overall customer service focus of the Library. LAs assist patrons at service points, in the stacks, and during programs, classes and outreaches, in addition to maintaining a neat collection, helping with technology questions, and supporting a love of reading and learning. The LA is a team player who works well with others, is a patient and outgoing person that likes helping people in a diverse community, an enthusiastic self-starter needing little supervision, and is great with technology. Hours worked per week: 20

Requirements

H.S. Diploma or GED
Two years of library experience preferred
Basic knowledge of library systems and databases preferred
Excellent customer service skills
Comfort with technology, including computers, cell phones and Microsoft Office Suite
Good communication skills, both written and verbal
Bilingual Spanish/English a plus
Must be able to work a flexible schedule that may include a combination of daytime, evening, and weekend hours.

Nice To Haves

Two years of library experience
Basic knowledge of library systems and databases
Bilingual Spanish/English

Responsibilities

Provides excellent customer service.
Assists patrons with all Library transactions -- including cash handling, checking in/out items, processing the transfer of materials from branch to branch, issuing library cards, collecting fees, promoting reading and learning.
Provides instruction in the use of the Library and its services and resources; connects patrons to services and resources through personal assistance.
Supports Library programs and events via promotional, marketing and outreach efforts in and out of the Library.
Shelves materials and maintains a tidy and orderly collection.
Addresses or escalates patron conduct or safety issues to appropriate management.
Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, supports client discretion of materials available at your local library(ies).
Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
Other duties as assigned.