Library Associate - Children's Services

County of Mecklenburg, NC•Charlotte, NC

1d•$20 - $25•Onsite

About The Position

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas. The Library Associate – Children’s Services position supports the branch team in creating a welcoming and engaging environment for customers of all ages. Responsibilities include leading programs such as Storytimes, outreach events, art programs, book clubs, and other child-focused activities. This role also represents the library in the community, conducts outreach to schools, daycares, other communities and partners, and collaborates with systemwide teams and Children’s Services staff. Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player and an effective individual contributor. Independent judgment and the ability to work with limited supervision are essential. Additional duties include staffing busy service desks for all ages, providing technology and research assistance, and offering readers’ advisory. A rotating schedule for evenings and weekends is required. Strong technology and computer skills are required. Allegra Westbrooks Regional Library is committed to providing exemplary service for all customers. This position primarily focuses on working with children ages 0-10 years, providing support to school-age children and their parents, and delivering services in a fast-paced environment on the children’s floor. Flexibility, adaptability, and time management skills are essential, as the role involves frequent shifts between processing materials, assisting multiple service points, and engaging with customers of all ages.

Requirements

Minimum of one year of library, retail, computer, or customer service experience.
High School Diploma or equivalent
Knowledge of Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Proficient in various computer applications including Microsoft Office Suite
Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email
Comfortable using Zoom, Teams, and other online meeting platforms

Nice To Haves

Minimum of one ear working with children
Bi-Lingual, Spanish speaking

Responsibilities

Prepare program reports
Perform circulation activities
Create and deliver programs to age-appropriate audiences
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and markets library’s programs, collaborating with Marketing and Communication to generate flyers and materials pertaining to programs