Library Information Desk Coordinator

Emory University•Atlanta, GA

3d•Onsite

About The Position

The Library Information Desk Coordinator (Program Coordinator) duties are organizing, coordinating, and planning operational facets of a program and its related activities which include, but are not limited to the following: establishing long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans. Reporting to the Information Desk Library Manager, the Library Information Desk Coordinator (LIDC), provides basic/complex reference assistance at the library information desk or service point. The LIDC, uses specialized knowledge to respond to requests about the library’s print and electronic resources, directing users to appropriate subject databases and providing basic instruction in their use. Assists in identifying or verifying citations and assists users with bibliographic management software. Performs circulation of transactions and assists with check-in of users. The LIDC will monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs). Assists with computer workstations, equipment, troubleshoots, and reports on hardware or software problems. Monitors the physical environment and may manage building emergencies. Compiles statistics for all transactions. Interprets library polices and exercises judgment in resolving user problems. This position serves as a team lead when Information Desk Library Manager is not on site. Performs related responsibilities as required.

Requirements

Bachelor's degree in a related field and three years of related work experience in customer service OR equivalent combination of experience, education, and training.

Nice To Haves

Reliable and Flexible Work Schedule: Ability to maintain regular hours, including evenings and weekends, with flexibility to adjust as needed; punctual attendance is essential.
Strong Technical and Interpersonal Skills: Proficient in Microsoft Office (Outlook, Word, Excel) and bibliographic information; effective verbal and written communication; able to collaborate and provide clear, accurate directions.
Adaptability and Physical Capability: Demonstrated time management and ability to meet deadlines in a fast-paced environment; commitment to diversity; capable of lifting up to 20 and performing physical tasks such as standing, bending, and shelving.

Responsibilities

Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement.
Conducts research and gathers information to develop various publications.
Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
Assists in developing and coordinating program-related conferences, conventions, or meetings.
Monitors expenditures and may participate in the budget planning process and prepare financial reports.
May assist in identifying funding resources and developing fund-raising strategies and initiatives.
Prepares operational and statistical reports.
Conducts training, represents the program at meetings and conferences, and networks with affiliated groups. May supervise assigned project staff, interns and/or volunteers.
Performs related responsibilities as required.
Deliver professional assistance at the Information Desk and through multiple channels; respond to inquiries using biomedical resources and databases; guide customers in locating materials and provide brief tutorials on tools like PubMed, Web of Science, and Monitors AskUs during scheduled evening or week-end hours, responding to designated types of questions
Oversee secure opening/closing procedures, monitor security systems, and manage visitor registration; assist with circulation tasks including check-outs, renewals, holds, and interlibrary loan coordination; maintain desk supplies and communicate with other departments to ensure smooth Assists in the evacuation of library users during building emergencies. Uses independent judgment when handling building emergencies that occur in evenings and weekends
Support users with public workstations, printers, scanners, and troubleshoot basic technical issues; stay current with library resources and health sciences developments; use Teams and listservs to share updates and maintain awareness of campus