Licensed Customer Service Representative
About The Position
At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here. Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business Inc. 5000 Fastest-growing Private Company JOB SUMMARY Are you a licensed professional looking to fast-track your career in mortgage lending? The Licensed Customer Representative role is our premier "Bridge to Success" program. This entry-level position is specifically designed to provide the training, development, and high-volume experience needed to transition into a Senior Loan Officer role.
Requirements
- An active NMLS Unique Identifier # and an active Colorado Mortgage License
- Minimal to moderate mortgage knowledge—we provide the coaching; you bring the drive.
- Familiarity with CRM systems and proficiency in processing or auditing.
- Strong verbal skills
Nice To Haves
- Bilingual (Spanish/English)
Responsibilities
- Engage: Handle inbound inquiries to identify customer financial goals and provide expert initial guidance.
- Execute: Conduct outbound follow-ups to complete the 1003 URLA Application and move files through the pipeline.
- Consult: Schedule and lead appointments to review Pre-Qualifications with prospective homeowners.
- Manage: Partner with customers to ensure the timely delivery of all necessary documentation.
- Perform: Consistently meet or exceed monthly sales goals while maintaining an elite customer experience.
Benefits
- Competitive $36k base with a robust bonus structure reaching $115k+
- Comprehensive Medical, Dental, and Vision insurance.
- 401(k) with company match, plus Long-term Disability.
- Generous PTO, sick days, paid holidays, and maternity/bonding leave.
- Full professional desk equipment provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
