Licensed Practical Nurse (LPN) - Scheduling Coordinator

Soleo Health Inc•Knoxville, TN

22h•Onsite

About The Position

Soleo Health is seeking an in-office Licensed Practical Nurse (LPN) - Scheduling Coordinator (Patient Ambassador) to support our Insert Location specialty infusion pharmacy and patients in Knoxville, TN. Join us in Simplifying Complex Care! Soleo Health Perks: Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program The Position: The Patient Ambassador is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams. Following AIS visits, the Patient Ambassador engages directly with patients to coordinate next steps in care, ensuring clarity of future appointments and supporting a positive, seamless patient experience. Responsibilities include: Receive medication referrals and collect insurance information through various methods. Proficient data entry and generating daily office communications. Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals. Place outbound calls to patients or doctor’s offices to notify them of care status. Collaborate with prescribers to facilitate payor denial appeals. Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources. Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner. Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services. Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure. Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency. Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits. Clearly communicate patient needs for external agency support, when necessary, to ensure timely care. Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines. Support client satisfaction at a level that ensures account retention. Meet with patients in person following AIS visits to schedule their next appointment prior to departure. Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination. Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey. Serve as a key touchpoint for enhancing the in-clinic patient experience and supporting overall customer satisfaction outcomes. Schedule: Must be able to work Full-time, 40 hours per week, from 8:30am - 5pm in-office

Requirements

High school diploma or equivalent required
Licensed Practical Nurse/Licensed Vocational Nurse License preferred
Prior healthcare scheduling experience required
Home infusion experience required
Ability to work on-site and interact directly with patients in a clinical setting.
Strong communication skills
Ability to prioritize and multitask.
Basic computer skills including Microsoft Excel, Word, Outlook
CPR Plus application experience preferred

Nice To Haves

Healthcare scheduling experience preferred
Licensed Practical Nurse (LPN) preferred issued by the state of Tennessee

Responsibilities

Receive medication referrals and collect insurance information through various methods.
Proficient data entry and generating daily office communications.
Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
Place outbound calls to patients or doctor’s offices to notify them of care status.
Collaborate with prescribers to facilitate payor denial appeals.
Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
Support client satisfaction at a level that ensures account retention.
Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
Serve as a key touchpoint for enhancing the in-clinic patient experience and supporting overall customer satisfaction outcomes.