Lien Resolution Specialist - Remote
About The Position
Make a Real Impact—From Anywhere At Synergy, we believe work should matter. Every case we support represents a real person whose life has been disrupted by catastrophic injury—and our work helps restore stability, dignity, and hope. What sets Synergy apart is the powerful connection between our people and our purpose. We collaborate, support one another, and lead with compassion while delivering expert results. We’re looking for an experienced Lien Resolution Specialist who is passionate about helping others, thrives in a detail-driven environment, and lives our core values of Professionalism, Respect, Integrity, Dedication, and Empathy (PRIDE). As a Lien Resolution Specialist, you will provide expert lien negotiation and resolution services for personal injury settlements through Synergy Lien Resolution Services (SLRS). You’ll manage complex lien portfolios and work directly with attorneys, lien holders, and internal teams to drive successful outcomes. This is a remote, full-time role ideal for a self-motivated professional who enjoys problem-solving, negotiation, and making a meaningful difference.
Requirements
- Strong working knowledge of Microsoft Office Suite
- Exceptional organization, follow-up, and attention to detail
- Professional, confident communicator with clients and internal partners
- Ability to think critically and creatively when crafting negotiation strategies
- Self-directed, dependable, and comfortable working remotely
- Bachelor’s degree in Legal Studies, Business Administration, Healthcare Administration, or a related field
- 5+ years of hands-on experience in lien resolution (required)
Nice To Haves
- JD or Paralegal Certification strongly preferred
- Training or certifications in negotiation or conflict resolution are a plus
Responsibilities
- Manage and negotiate a diverse inventory of liens from start to resolution
- Work directly with ERISA/private insurers, Medicaid, Medicare, Military plans, FEHBA, hospitals, providers, and other lien holders
- Analyze cases holistically to develop effective negotiation strategies
- Independently draft persuasive correspondence using legal research and case-specific facts
- Leverage Synergy tools and third-party resources to support strong reduction arguments
- Maintain accurate documentation of calls, emails, and strategy notes
- Ensure all reduction requests, offers, and lien closure letters are properly filed
- Audit claim summaries for accuracy and duplication
- Follow established policies and procedures while adapting to new processes
- Communicate with clients via phone, email, and the Connexion portal
- Provide consultations and demonstrate subject-matter expertise to attorney clients
- Serve as a trusted resource to internal teams, including sales, lien specialists, and leadership
- Participate in lien-type sessions and team meetings
- Share insights, strategies, and best practices to elevate team performance
Benefits
- 100% remote work environment
- Purpose-driven culture focused on real impact
- Collaborative, supportive team
- Opportunity to apply legal and negotiation expertise in meaningful ways
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
