Lifecycle Solutions Program Manager

Carrier

3d

About The Position

The Lifecycle Solutions Program Manager oversees North America equipment upgrades, driving growth and performance in alignment with Carrier’s Aftermarket Lifecycle strategy. This role combines strategic goal setting, digital insights, and proactive market engagement to support sales teams and ensure successful project execution. Collaboration with Sales Managers, Area Manager, Solution Development Engineers, and Sellers is essential for achieving growth objectives.

Requirements

• Associates degree
• 5 + years of experience in Business Development/Sales Operations
• 3 + years of experience in service management software, CRM platforms, and/or data analytics.
• Willingness to travel within the United States and Canada (25%-50%)

Nice To Haves

• Master’s Degree
• Experience in Commercial HVAC industry preferred
• Salesforce experience preferred
• Proven leadership in large-scale programs/projects.
• Strong organizational and communication skills for multi-market coordination and leadership reporting.
• Excellent interpersonal, communication, and presentation skills; fluent in Microsoft Suite
• Strategic thinking
• Leadership and cross-functional collaboration
• Data-driven decision-making
• Customer-centric mindset
• Communication and training ability
• Problem-solving and adaptability
• On-time program delivery and adoption rates
• Achievement of BUR financial targets- evaluated quarterly

Responsibilities

• Program Development & Growth Execution: Set and execute measurable market-level goals aligned with business objectives.
• Track adoption rates and adjust strategies to meet growth targets.
• Identify market trends and develop actionable solutions.
• Maintain a comprehensive opportunity target list to achieve financial target.
• Use Salesforce to monitor pipeline and sales performance.
• Sales Enablement & Program Adoption: Collaborate with marketing and engineering to create sales tools (scripts, brochures, templates).
• Provide direct sales support for owners, facilitating scope development and equipment replacement projects.
• Cross-Functional Leadership & Reporting: Lead initiatives to enhance BUR growth and profitability.
• Prepare and deliver monthly/quarterly performance reports.
• Communicate objectives and outcomes to leadership and stakeholders.
• Foster accountability and innovation through feedback and idea exchange.

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree