Lighting Controls Field Technician

Gasser Bush • Livonia, MI

2d

About The Position

Gasser Bush Associates is the largest manufacturer’s rep agency of commercial and industrial lighting and lighting controls equipment for eastern Michigan and northwest Ohio, currently representing over 140 different manufacturers. We work closely with all facets of the electrical construction industry, including architects, electrical engineers, electrical distributors and electrical contractors. OUR CORE VALUES Relationships Matter: People choose to partner with people they like and trust. Excellence in Service: We do what we say and provide service that goes above and beyond the customers’ expectations Problem Solvers: A relentless drive to tackle issues Support Each Other: We achieve greatness with our hard work, respect, trust, and kindness towards each other JOB DESCRIPTION We are seeking a full-time Lighting Controls Field Technician to join our dynamic and growing team. Successful candidate will work with contractors and facilities customers to commission and program lighting controls systems from multiple vendors. Individual will work with GBA Controls support, project managers, and sales staff throughout the construction process. This Job consists of the following primary roles: Configure systems based on intent and sequence of operations per specifications (50%) Troubleshoot systems and related lighting components as necessary (25%) Warranty, Service Calls, Inside Sales Support (10%) Coordinate and perform Training Sessions with End-Users for project completion (5%) Manage job-site reporting in coordination with Field Services Scheduler (5%) Continuous Improvement and Professional Development. (5%) JOB SUMMARY Gasser Bush Associates is seeking a Lighting Controls Field Technician. This role is responsible for the complete and successful commissioning of our networked lighting control systems at the customer’s completed job location. The candidate will be based in our Livonia office but the day-to-day duties will be completed in the field throughout our territory of NW Ohio and SE Michigan. EDUCATIONAL REQUIREMENTS THE BASICS Understanding the basics of how each department functions (Service, Quotes, Applications, Controls, Sales) Understanding the basics of lighting, electricity, and the construction industry Understanding how GBA operates internally (workflow, IT, internal and external software used) SPECIALTY WORK Reading construction documents Reading fixture schedules Understanding competitors Understanding customers Outlook email knowledge Agile knowledge Excel knowledge COMMINUCATION Interdepartmental Communication Customer Communication Phone Skills Email etiquette TOOLS Computer Controls Software Bluebeam Agile Slack Smartsheets METRICS Completed startups per week Completed (non-startup) service calls per week Answer emails within 24 hours Calls returned within 4 hours SOFT SKILLS Critical thinking and decision making Problem solving Collaborative attitude

Requirements

• Associate’s degree or Technical College program completion in a related field
• Lighting Software Experience
• Microsoft Office Suite
• Ability to Read and Understand Electrical Plans
• Excellent organizational skills and effective communication skills
• Ability to work on multiple projects and manage workload to meet project deadlines
• Ability to work independently as well as interact effectively with others
• Ability to Adapt ‘on-the-fly’ to unexpected changes on projects
• Willingness to travel as required – training class trips, 2-3 times per year for up to 4 days at a time

Nice To Haves

• Lighting Experience preferred
• Low-voltage, digital, and Network Communication Systems Experience
• Understanding of wireless protocols (BLE 802.15.1, Zigbee 802.15.4, Wi-Fi 802.11) helpful but not required

Responsibilities

• Meetings with Contractors during pre-installation phase
• Coordinate with Commissioning partners on jobs
• Configure systems based on intent and sequence of operations per specifications
• Troubleshoot systems and related lighting components as necessary
• Coordinate and perform Training Sessions with End-Users for project completion
• Warranty and Service Calls
• Manage job-site reporting in coordination with Field Services Scheduler

Benefits

• Competitive pay with paid time off
• Excellent benefits package including medical, dental, vision, flexible spending account
• Life insurance and long-term disability
• 401k with company match and profit sharing
• Detroit Free Press BEST PLACES TO WORK 5 years running (2021-2025)
• Crains Detroit BEST PLACES TO WORK 2025

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree