Line Service Manager
About The Position
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. The Line Service Manager is responsible for creating and leading an exceptional line service team. This position is responsible for ensuring efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures. The Line Service Manager will work closely with the customer service manager and FBO general manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Customer focus-naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
- Strong computer skills including Microsoft office products
- Basic mathematical knowledge
Nice To Haves
- Bi-lingual preferred
Responsibilities
- Manage line service department prioritizing, assigning, and monitoring supervisors work, conducting performance evaluations with supervisors, providing training goals with Training/Safety Tech
- Review line service team payroll, manage overtime, and submit to payroll for processing
- Responsible for hiring process to create a well-rounded team with customer and safety focus
- Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
- Fuel management – including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed
- Communication with supervisors in daily pass down meeting
- Aircraft storage, movement, hangar arrangement, anticipate needs for arrivals and departures
- Damage prevention and implementation of safety procedures
- Support of trainers, safety techs, and line service team
- Team training - must meet DOT regulations
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
