Line Team

Bear s Restaurant Group • East Windsor, CT

6d

About The Position

A Line Team Member is dedicated to delivering an outstanding guest experience by expertly preparing, cooking, and serving side options promptly and in accordance with company standards and recipes within a fast-paced quick-service restaurant environment. They are also responsible for providing accurate and efficient support at the cashier and to-go stations, ensuring seamless and timely service for every guest.

Requirements

• High school diploma or equivalent preferred, and/or at least 1 year of experience in a related industry.
• Excellent communication abilities with a friendly and polite demeanor.
• Solid understanding of commonly-used concepts, practices, and procedures within a restaurant environment.
• Strong interpersonal abilities with a collaborative, team-oriented mindset.
• Successful completion of company training program.

Responsibilities

• Food Safety and Cleanliness: Practice safe food handling and maintain cleanliness at all times.
• Food Preparation: Follow company standards to portion and prepare menu items accurately based on guest choices.  Cook and prepare side dishes according to pars and management instructions.
• Shift Readiness: Set up the line at the beginning of the shift and ensure backups are stocked for service and for the next shift.
• Menu Knowledge: Maintain strong knowledge of the menu, including ingredients and preparation methods. Provide menu suggestions and explanations to guests when asked.
• Guest Interaction: Engage with guests following B.E.A.R Hospitality method. Interact with guests in a friendly and approachable manner, maintaining appropriate volume and composure in crowded environments. Communicate directly with guests to ensure they feel welcome and at ease.
• Team Communication: Coordinate with other team members to ensure order accuracy and overall guest satisfaction.
• Point-of-Sale Operations: Accurately input orders into the POS system, handle cash transactions, make change, and process credit card payments.
• Phone Etiquette: Answer calls professionally according to company standards, handle questions, take to-go and small catering orders, place guests on hold appropriately, direct calls, or take detailed messages when necessary.
• Workstation Maintenance: Keep the workstation clean, organized, and stocked throughout the shift.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED