List Services Director

CJK Group, Inc.•Chattanooga, TN

2d•$130,000 - $150,000

About The Position

The List Services Director is responsible for overseeing all mailing related data processing and ensuring accurate, efficient, and optimized preparation of mailings across multiple categories and multiple Sheridan facilities. This role oversees Offshore List Services teams and works closely with internal departments, clients, and production partners to support high quality output and timely delivery. The position is also responsible for managing postal affairs, including communication with USPS, monitoring regulatory changes, ensuring compliance with mailing requirements, and resolving postal related issues.

Requirements

Bachelor’s degree required.
Proficiency in BCC software applications and USPS mailing standards.
Strong leadership and team development skills.
Ability to optimize postage and ensure accurate mailing preparation.
10 or more years of customer service and postal optimization experience required.
Proficient knowledge of U.S. Postal regulations.
Outstanding communication and human relations skills.
Strong organizational, problem solving, and conflict management skills.
Advanced knowledge of Microsoft Office.

Responsibilities

Direct, train, and oversee the Offshore List Services team responsible for processing origin mail, drop shipments, letter jobs, and comingle jobs.
Train team members to utilize and become proficient in BCC applications.
Optimize postage through effective modeling, data review, and application of USPS mailing standards.
Support production workflows and troubleshoot mailing related issues to ensure accuracy and efficiency.
Partner with cross functional teams to ensure smooth scheduling, data handoffs, and mailing execution.
Maintain a strong customer service focus, ensuring timely communication and high customer satisfaction.
Manage postal affairs, including communication with USPS, monitoring regulatory changes, ensuring compliance with mailing requirements, and resolving postal related issues.
Provide open communication to employees and management, set the proper example, and apply company policies as defined in the Employee Handbook.
Follow all required safety procedures, including PPE and ergonomics, and perform job duties in a manner that protects the health and safety of all employees.
Perform other duties as assigned.