Live Chat Support Agent

Recora, Inc

7h • $18 - $20 • Remote

About The Position

We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you’ll engage with potential patients via live chat, providing clear, empathetic, and
informative responses to their questions. You’ll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.
This is a meaningful opportunity to directly support individuals on their journey to better heart health — and to contribute to a mission that’s changing lives across the U.S.

Requirements

• Customer service experience — especially in a healthcare, wellness, or mission-driven setting
• A passion for improving heart health and empowering individuals to take action
• Ability to clearly explain health-related topics in a simple, empathetic way
• Excellent written communication skills and a calm, helpful demeanor
• Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction.
• Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision.

Nice To Haves

• Experience using CRMs, Slack, and/or chat support tools (a plus)
• Prior experience as a live support/chat agent (a plus)

Responsibilities

• Respond to live chats from potential patients with professionalism, warmth, and clarity
• Answer basic concepts related to our program offerings
• Monitor and triage missed calls and messages, escalating as needed
• Coordinate with internal team members to ensure timely patient follow-ups
• Maintain accurate records of interactions in our CRM
• Communicate efficiently across platforms like Slack to keep workflows running smoothly

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed