Live Command Center Operations Lead

Netflix • Los Gatos, CA

1d • $200,000 - $300,000 • Onsite

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Recently, we have expanded our entertainment offering with Live programming, including the NFL Christmas Day Games, the Jake Paul vs. Mike Tyson Fight, and the weekly WWE series, launched in January of 2025. We are looking for an experienced Live Command Operations Center Lead to help drive the success of these live shows.
The Role
As Live Command Operations Center Lead, you will be responsible for managing the daily operations in Netflix’s Live Command Center. From leading pre-event testing and rehearsals to monitoring the end-to-end video delivery pipeline, your primary job is to ensure flawless video delivery to the hundreds of millions of global end-user devices.
Located onsite in the Los Gatos Netflix office, you will lead all pre-event testing, rehearsals, show operations, and post-event workflows. In this role, you will be the first line of defense, identifying and responding to problems, determining the affected areas, and deciding the best course of action, whether it’s paging engineering partners or working with SRE teams to mitigate the issue. This role requires a deep understanding of end-to-end live streaming technologies.
Before the Event: You will bring the Live Command Center online, prepare devices and monitoring platforms, and test communication paths. You will partner with show-specific teams (broadcast technology, event program managers, site reliability engineering, globalization, among others) to confirm all pre-show requirements have been met as outlined by the Live Technical Launch Managers and Launch Plan. You will lead and execute pre-event testing and validation, making impacted teams aware when their systems need attention. You will plan for and lead all transmission testing, and rehearsals, and coordinate the on-call rotations and staffing requirements.
During the Event: You will lead the Live Command Center, act as the call leader, lead the observability and health metrics monitoring, and manage communication across all teams and 3rd party partners, in partnership with the Launch Commanders and Event Program Managers. Hands-on operational steps will be required, including leading incident response management, end-user device testing, and verifying critical show elements such as SCTE marker insertion, closed captions, and global language support.
After the Event: You will compile operations summaries and follow-up incidents to ensure they are closed out and documented.

About You
Experience: You have experience in planning, leading, and operating live shows in the streaming domain; Broadcast Master Control experience is a big plus. Familiarity with studio hardware such as Multi-view video monitoring, Communications panels, multi-channel Audio Monitoring, and IPTV transport. You communicate effectively over voice comms, email, and documentation, and have worked closely with engineering teams (as a project manager, technical program manager, or operations engineer, etc). You have experience creating and managing incidents in the context of live streaming, site resiliency, and post-mortem workflows.
Domain Knowledge: You are knowledgeable about live-streaming systems. You have a good understanding of broadcast technology, encoding, and media delivery. Must have incident response management and live show operations experience.
Essentials: You are a great communicator and very organized. You collaborate effectively with all stakeholders. You thrive in a fast-paced environment and remain calm and focused amidst ambiguity. You are excited about delivering live shows embedded in the Netflix culture.

Requirements

• You have experience in planning, leading, and operating live shows in the streaming domain
• Familiarity with studio hardware such as Multi-view video monitoring, Communications panels, multi-channel Audio Monitoring, and IPTV transport
• You communicate effectively over voice comms, email, and documentation, and have worked closely with engineering teams (as a project manager, technical program manager, or operations engineer, etc)
• You have experience creating and managing incidents in the context of live streaming, site resiliency, and post-mortem workflows
• You are knowledgeable about live-streaming systems
• You have a good understanding of broadcast technology, encoding, and media delivery
• Must have incident response management and live show operations experience
• You are a great communicator and very organized
• You collaborate effectively with all stakeholders
• You thrive in a fast-paced environment and remain calm and focused amidst ambiguity
• You are excited about delivering live shows embedded in the Netflix culture

Nice To Haves

• Broadcast Master Control experience is a big plus

Responsibilities

• managing the daily operations in Netflix’s Live Command Center
• leading pre-event testing and rehearsals
• monitoring the end-to-end video delivery pipeline
• ensure flawless video delivery to the hundreds of millions of global end-user devices
• lead all pre-event testing, rehearsals, show operations, and post-event workflows
• identifying and responding to problems
• determining the affected areas
• deciding the best course of action, whether it’s paging engineering partners or working with SRE teams to mitigate the issue
• bring the Live Command Center online, prepare devices and monitoring platforms, and test communication paths
• partner with show-specific teams (broadcast technology, event program managers, site reliability engineering, globalization, among others) to confirm all pre-show requirements have been met as outlined by the Live Technical Launch Managers and Launch Plan
• lead and execute pre-event testing and validation, making impacted teams aware when their systems need attention
• plan for and lead all transmission testing, and rehearsals, and coordinate the on-call rotations and staffing requirements
• lead the Live Command Center, act as the call leader, lead the observability and health metrics monitoring, and manage communication across all teams and 3rd party partners, in partnership with the Launch Commanders and Event Program Managers
• leading incident response management, end-user device testing, and verifying critical show elements such as SCTE marker insertion, closed captions, and global language support
• compile operations summaries and follow-up incidents to ensure they are closed out and documented

Benefits

• Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• We also offer paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed