Loan Advisor

CrossCountry Mortgage•Greenwood Village, CO

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Advisor is responsible for converting qualified leads into funded loans while maintaining a high‑quality experience for clients and real estate partners. This role guides clients through the loan process with consistency and professionalism, particularly when transactions become complex or timelines shift. The Loan Advisor leads with insight and clear direction rather than pressure, aiming for a smooth experience; when challenges arise, the Loan Advisor drives the recovery through proactive communication and solution‑focused support. This role oversees the full client and agent experience by setting expectations, communicating effectively, and fostering confidence and trust from the initial consultation through closing.

Requirements

Active, licensed Mortgage Loan Originator (MLO) in the state of Colorado.
Mortgage sales experience with product knowledge and pricing fluency.
Comfortable leading effectively through ambiguity and high‑pressure situations.
Skilled in consultative selling approaches.
Skilled at applying sound judgment, taking ownership of outcomes, and managing challenges professionally.
Skilled in maintaining consistent follow‑through and clear, timely, well‑structured communication.

Responsibilities

Drive performance metrics including qualified‑lead‑to‑funded conversion, pull‑through rates, while maintaining client and agent confidence throughout the loan process.
Convert qualified leads into completed applications and lead strategic pre‑approval conversations focused on client goals and financing options.
Recommend loan programs and structures aligned with client goals, risk tolerance, and eligibility constraints.
Sell the full lending experience with leadership and clarity, including the application, strategic pre‑approval consultation, loan plan, rate‑lock guidance, and contract‑to‑close journey.
Maintain advanced knowledge of conventional, FHA, VA, Jumbo, and portfolio loan products.
Understand pricing, rate/cost tradeoffs, and margin discipline; accurately price loans and lead lock consultations.
Translate complex details into clear, confidence‑building recommendations and own the overall loan strategy.
Function as the primary point of confidence for clients and realtors once under contract, ensuring all parties understand next steps and responsibilities.
Proactively identify risks early, communicate impacts, and escalate concerns before they affect timelines or client experience.
Step in promptly when issues arise to provide clear direction and maintain client and partner confidence throughout the loan process.
Collaborate closely with Pre-Approval Specialists to ensure clean, qualified files and sound strategy.
Provide clear visibility and timely escalation to support internal accountability and present a consistent, unified front to clients and agents.