Loan Assistant

SOUTHEAST BANK•Chattanooga, TN

6d•Onsite

About The Position

BASIC FUNCTION: Assist and support Relationship Managers to ensure that all aspects of the loan process and the related bank relationships are efficient, accurate, and compliant. Work closely with Loan Operations, lenders, clients, and other outside parties to help manage workflow and facilitate timely loan closings, information integrity, and positive client experiences throughout the life of the loan/relationship. ESSENTIAL FUNCTIONS: Loan Administration Assist lending team in the collection of documents/information and communication for all aspects of the credit and loan function, including applications, loan and financial exceptions, annual reviews, past dues, loan maturities, etc. Work with lending team to ensure that all aspects of the loan function are completed and input into the Bank’s loan systems in a timely manner, in organized, accurate files. Verify and double-check information to ensure accuracy, completeness, and timeliness. Examples for these functions include, but are not limited to: Credit: CIP, ID, completing loan information sheet, requesting credit reports, requesting tax cards, requesting appraisals, gathering financials, budgets, contracts, estimated collateral values and other personal and business information, tracking lists, application notes, HMDA and CRA fields, relationship staff assignment, etc. Processing: assisting with flood certifications, monitoring insurance reports and verifying coverage, preparing loan checks, facilitating and verifying automatic funds transfer forms, loan documentation, disclosures, loan closings, etc. Post-closing: assisting with recording UCCs, perfecting liens, etc. Facilitate transmission and shipment to Centralized Processing Maintenance: collateral management, updated financials, contact information, etc. Coordinate and schedule loan closings to meet the required deadlines and policy guidelines. Communicate with clients, lenders, real estate agents, title companies, attorneys, insurance companies, other departments and relevant parties regarding inquiries, updates, needed information, closing dates, deadlines, and workflow to ensure understanding, efficiency, cooperation, and compliance. Be mindful of the Bank’s policies and procedures to ensure compliance with relevant regulations and internal policies. Assist in pulling reports, filing, coordinating schedules, and other tasks as assigned. Customer Service Provide excellent customer service, seeking proactive solutions and following up on inquiries, unanswered questions, issues that require additional input from other departments, and other matters that arise. Return phone calls and emails in a timely manner. Serve as the primary point of contact for information management for your clients and lenders. Input information into systems and update it as needed. Be proactive in identifying needs and troubleshooting concerns to ensure smooth, productive work and accurate information. Maintain understanding of loan purposes and products, and understand credit and processing procedures for loan systems. Ensure that Bank information is ready, available, and clearly communicated for clients. Reduce customer wait times and inefficiency by understanding requests and being prepared. Assist clients with Bank business as needed, including but not limited to opening accounts, facilitating transactions, directing clients to other appropriate Bank services, assisting with loan payments, late fees, etc. Compliance Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team. Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately. Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, lending laws, etc. Follow these at all times. Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty when issues arise. Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, etc. Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate. Other Maintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful. Work scheduled and other needed hours at the designated location(s) Assist Management with scheduling and other issues as directed Accept additional work as needed and assist other managers or Team Members as needed All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external. Management or Bank policy may revise, delete, or add responsibility as necessary.

Requirements

High school diploma or equivalent
Prior loan processing experience or relevant client care, account, and/or credit experience
Understanding of loan documents and terminology
Familiarity with loan disclosure requirements
Knowledge of loan compliance regulations
Strong interpersonal and organizational skills
Moderate level of technical aptitude to use computer programs and regular email, internet, and Microsoft Office products
Ability to operate office equipment, telephones, and computers
Ability to communicate fluently in English, in person, in writing, and on the computer
Ability to hear, speak, and understand verbal communication
Ability to read, write, count, and perform basic math functions
Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
Ability to lift up to 10 pounds, grasp, reach, and pull
Ability to think, remember, learn new information, and apply cognitive data to job functions
Ability to assess and concentrate on mental and physical job tasks to see them to completion
Ability to work with others to share information and solve problems

Nice To Haves

Basic knowledge of Bank loan, trust, and investment center products, preferred
Experience as a loan assistant, closer, processor, or equivalent

Responsibilities

Assist lending team in the collection of documents/information and communication for all aspects of the credit and loan function, including applications, loan and financial exceptions, annual reviews, past dues, loan maturities, etc.
Work with lending team to ensure that all aspects of the loan function are completed and input into the Bank’s loan systems in a timely manner, in organized, accurate files.
Verify and double-check information to ensure accuracy, completeness, and timeliness.
Coordinate and schedule loan closings to meet the required deadlines and policy guidelines.
Communicate with clients, lenders, real estate agents, title companies, attorneys, insurance companies, other departments and relevant parties regarding inquiries, updates, needed information, closing dates, deadlines, and workflow to ensure understanding, efficiency, cooperation, and compliance.
Be mindful of the Bank’s policies and procedures to ensure compliance with relevant regulations and internal policies.
Assist in pulling reports, filing, coordinating schedules, and other tasks as assigned.
Provide excellent customer service, seeking proactive solutions and following up on inquiries, unanswered questions, issues that require additional input from other departments, and other matters that arise.
Return phone calls and emails in a timely manner.
Serve as the primary point of contact for information management for your clients and lenders.
Input information into systems and update it as needed.
Be proactive in identifying needs and troubleshooting concerns to ensure smooth, productive work and accurate information.
Maintain understanding of loan purposes and products, and understand credit and processing procedures for loan systems.
Ensure that Bank information is ready, available, and clearly communicated for clients.
Reduce customer wait times and inefficiency by understanding requests and being prepared.
Assist clients with Bank business as needed, including but not limited to opening accounts, facilitating transactions, directing clients to other appropriate Bank services, assisting with loan payments, late fees, etc.
Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud.
Follow all guidelines for securing your accounts, access, systems, and information.
Be proactive in identifying threats to information security and relay concerns to the information security team.
Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, lending laws, etc.
Follow these at all times.
Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.
Ask questions to clarify any uncertainty when issues arise.
Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, etc.
Participate in training sessions and policy updates as necessary.
Assist with coordination of scheduling as appropriate.
Maintain focus and professionalism at work; reserve personal matters for personal time.
Be teachable, flexible, manageable, approachable, and helpful.
Work scheduled and other needed hours at the designated location(s)
Assist Management with scheduling and other issues as directed
Accept additional work as needed and assist other managers or Team Members as needed
All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
Management or Bank policy may revise, delete, or add responsibility as necessary.