Loan Collection Supervisor - Midvale, UT (In Office)

Zions Bancorporation • Midvale, UT

20h • Onsite

About The Position

Zions Bancorporation is now accepting resumes for our Loan Collections Supervisor position located in at our new Technology Campus located at 7860 South Bingham Junction Blvd, Midvale, UT 84047. This position is in office. The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities:

Requirements

• Requires High School diploma or equivalent and 2+ years experience in a more senior collections, customer service role, preferably in banking or finance or other directly years related experience.
• A combination of education and experience may meet requirements.
• Working knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes and procedures.
• Must have excellent customer service skills.
• Exceptional verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
• Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
• Exceptional follow-up and negotiation skills.
• Ability to work independently, prioritize and organize work.
• Expert knowledge of regulatory rulse and requirements.
• Solid math, reading, writing, reasoning and PC skills (i.e. excel, word, etc).
• Ability to lead a group and work effectively with peers in various job capacities.

Responsibilities

• Contacts customers via telephone and other communication channels to inform them of escalated delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
• Updates customers accounts on a computer system.
• Adheres to established guidelines when determining appropriate collection remedy.
• Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
• Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations, related consumer default management bank policies and department procedures.
• Conducts research subject to payment history requests or misapplied payments.
• Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
• May also be considered a field collection job.
• Manages and mentors Loan Collectors within assigned group.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED