Loan Operations Supervisor II- Real Estate Secured Lending Payoffs

TD Bank • Lewiston, ME

2d

About The Position

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow. Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies Works with Group Management to address performance problems, hire staff, train team members, etc Often manages a unit or units geographically separated from immediate management through subordinate supervisors Ensures SLAs are consistently met Generates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customer QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections Monitors day-to-day activities of the department Handles escalated customer issues if customer requests to escalate and reviews information with the customer Participates in project teams within team or across the division Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day Works to incorporate WOW! Standards within team Facilitates meetings; records minutes Recommends and implements the achievement of process enhancements Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group Develops relationships with management of internal and external functions/departments to enhance productivity of managed units Seeks to influence others as needed to gain support and sponsorship for departmental initiatives Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent) Completes the performance management process with employees, supporting Employees in their personal and performance development Supervises the team by recruiting, training and coaching

Requirements

• High School Diploma
• 1-5 years' experience
• In-depth knowledge of principles and practices related to the operational areas managed is required
• Strong leadership, delegation, coaching, and mentoring skills
• Excellent problem/conflict resolution skills
• Excellent written and verbal communications skills
• In-depth knowledge of relevant banking rules and policies is required
• Ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
• Ability to develop new policies and procedures in response to changes in business environment is required
• Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
• Occasional travel may be necessary

Nice To Haves

• Prior leadership experience
• Residential Lending background
• Fidelity and Sagent/ Loanserv experience

Responsibilities

• Oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow
• Supervises operations of multiple functions or processes within operations
• Modifies procedures to improve performance of units supervised within framework of established policies
• Works with Group Management to address performance problems, hire staff, train team members, etc
• Often manages a unit or units geographically separated from immediate management through subordinate supervisors
• Ensures SLAs are consistently met
• Generates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customer
• QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections
• Monitors day-to-day activities of the department
• Handles escalated customer issues if customer requests to escalate and reviews information with the customer
• Participates in project teams within team or across the division
• Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day
• Works to incorporate WOW! Standards within team
• Facilitates meetings; records minutes
• Recommends and implements the achievement of process enhancements
• Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
• Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions
• Develops overall operational plans for assigned areas of operations
• Participates in the development of strategic operational plans and leads the implementation of plans
• Develops and maintains an overall operating budget and ensures adherence to budget
• May delegate budgetary assignments to subordinate managers
• Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
• Monitors production volumes, SLAs, staff capacity, staff training needs.
• Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)
• Completes the performance management process with employees, supporting Employees in their personal and performance development
• Supervises the team by recruiting, training and coaching

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED