Loan Processor-Residential & HELOC Emphasis

The Bank of New Glarus•Town of Jefferson, WI

1d•Onsite

About The Position

As a Loan Processor, with residential and HELOC emphasis, responsible for preparing complete loan documentation and system support work for new and renewed loans, including but not limited to, record data input, maintenance to various systems, monitoring accuracy of loan reports, preparation of loan documentation, filing and perfection of the Bank’s collateral. To have a strong understanding of the Bank’s core loan system, loan documentation software, and other supporting systems, such as the Bank’s tickler tracking software, flood certification website, Credit Bureau provider, WDFI’s UCC name/lien searches, etc. Must be able to respond to customer inquiries regarding loan balances, payoffs, payments, and requirements of loan(s). Provide administrative support for lenders and ensure follow-up of incomplete loan file items is completed. Responsible for balancing general ledger, managing flow of documentation, and completing all required secondary market loan reports to investors for the Bank. Perform other tasks as assigned by supervisor, and senior management, regardless of job title or routine job duties. Duties and responsibilities may be added, removed, or changed at any time at the discretion of management, formally or informally, verbally or in writing.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to prepare reports based on direction, general business correspondence, and daily task procedures, as assigned.
Ability to effectively verbalize ideas and respond to questions from a group of peers, customers, other staff members, and the public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to complete rate disclosures, ratios, and percentages and to create and interpret statistical information and graphs.
Ability to solve practical problems and deal with a variety of concrete variables and situations where only in most cases standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
10-key calculator preferred, keyboarding, strong knowledge of personal computer and wide array of software applications, working knowledge of LAN/WAN, cheerful demeanor, and cross selling abilities.
Relevant 4-year college or 2-year degree from technical college with work experience; or five years or more related experience and/or training and high school diploma or general education degree (GED); or equivalent combination of education and experience.

Responsibilities

Loan Support Responsibilities:
Loan Administration Responsibilities:
Support and assist in the follow-up of all incomplete loan file work for the Bank’s residential, HELOC, and retail loan customers via tracking and monitoring of items for the completion of each loan file:
Generate and complete the Bank’s daily remittance and monthly reporting for secondary market loan programs. Accountable for insuring accuracy and completion of all required secondary market loan reports, which includes but is not limited to Freddie Mac, Fannie Mae, FHLB, and Rural Housing programs. Upon movement of a loan to collections, work with Loan Operations Manager for additional reporting that may be needed.
Loan Processor is responsible for working with the Bank’s HMDA and/or Compliance Officer for providing accurate information for the quarterly tracking report and annual required HMDA submission to the government.
General administrative support work is a major part of this position and includes letter coordination; routine filing of loan documents and correspondence; follow-up phone calls on missing support documents; and other duties as assigned.
When appropriate and opportunity arise, sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business.
Treat all customer inquiries, questions, complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
Prepare own routine correspondence by use of computer network system and software programs available.
All work completed for the Bank both in the loan operations area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives.
Continue to develop and enhance individual banking skills through in-house training, online training, trade association seminars/classes, and/or reading industry periodicals.
Cross train for back-up and keep supervisor informed of own needs for training.
Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and manager.
Maintain a high level of ethical behavior within the banking profession.
Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
Undertakes special projects and duties as assigned.