Loan Servicing Analyst

JPMorgan Chase & Co. • Fort Worth, TX

1d • Onsite

About The Position

As a Loan Servicing Analyst in the Global Securitized Product team, you will balance accounts, manage daily client activity, and resolve discrepancies for Mortgage Finance customers. You ensure Service Level Agreements are met and act as the primary daily interface with clients. You identify, research, and resolve routine issues, supporting a high-performing team.

Requirements

• Bachelor’s degree from an accredited university
• 5 years’ experience with accounting and collateral management
• Proven ability to work independently with excellent judgment
• Experience reading and interpreting loan documentation or related analytical experience
• Extensive experience managing high volume workflow and account assignments to comply with SLA
• Experience in approval and release of required agency forms submitted by client
• Team-oriented with excellent communication, interpersonal, and client service skills
• Self-reliant, requires minimal supervision
• Highly organized with ability to manage multiple competing priorities
• Intermediate knowledge in performance metrics and client invoices
• Intermediate Excel and PowerPoint knowledge

Nice To Haves

• Experience communicating with clients over the phone

Responsibilities

• Process customer funding and paydown requests
• Balance customer funding and operating accounts
• Perform warehouse facility maintenance and facilitate training for new application users
• Report, research, review, and approve cash flows
• Ensure accurate and timely escalation and resolution of inquiries; demonstrate adaptability to business needs
• Utilize technology/applications to analyze client disputes and offer solutions
• Report on defects and enhancements to applications and processes
• Participate in application user acceptance testing
• Drive risk and control agenda and take personal ownership
• Prioritize and manage workflow, escalating when required
• Read and analyze loan level activity with resolution

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level