LOAN SERVICING ASSISTANT

American Pacific Mortgage • Roseville, CA

13h • Onsite

About The Position

Responsible for providing quality and efficient customer service to Servicing and Post Close Department by sorting the signed Closing Package into their respective Placeholders within 1 business day of Funding. These duties to be performed timely and accurately as this process directly effects vital downstream processes.

Requirements

• Communication/Customer Service – The ability to provide and maintain effective and positive communication with management and all co-workers and teammates
• Commitment to company values, policies and procedures
• Excellent interpersonal communication skills
• Adaptability – an ability to quickly learn new or different techniques, products and computer programs
• Problem Solving – an ability to effectively analyze and resolve problems at a functional level with management, closing agents, Post Close, 3rd party vendors, investors and all co-workers
• Computer proficiency – the ability to effectively utilize required software packages, Word, Excel, Encompass, Internet
• This person must live our culture every day! (Respect, Transparency, Scrappy)
• Other duties as assigned

Responsibilities

• Pull loans from the Auto Assign pipeline to ensure tasks are completed within required time lines
• Auto assign signed Closing Package to the respective placeholders
• Manually assign remaining non-auto assigned document to their respective placeholders
• Enter TCPA Consent Form option
• Interaction with Post Close, Servicing and Closing Department
• Additional duties may be added, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed