Loan Servicing Specialist

First Fed • Port Angeles, WA

4d • $21 - $42

About The Position

Position Purpose: Perform duties related to Loan Servicing in accordance with First Federal’s policies, mission, and goals. Essential Functions: Process assigned workload accurately and efficiently Process customer account requests including transactions and account maintenance. Provide support to the Contact Center by providing quality customer service to internal and external customers. Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures. Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures. Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Qualifications & Requirements High school diploma or certified equivalency. Outstanding customer service focus and ability to work effectively and collaboratively with others. Strong organizational skills, problem solving skills, and attention to detail. Must be able to multi-task in a fast paced environment. Excellent verbal and written communication skills. Proficient computer and 10-key skills. Develop and maintain a working knowledge of First Federal’s products, policies, procedures, and systems. Loan Servicing Specialist I Typically requires one (1) year of experience in a customer service role. Loan Servicing Specialist II Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I. May process more complex side jobs. Act as resource to Loan Servicing Specialist I. Loan Servicing Specialist III Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I and II. Regularly processes more complex side jobs. Act as resource to Loan Servicing Specialist I and II. Provide initial training to Loan Servicing Specialist I. Handle first step escalated calls. Provide back-up for the Loan Servicing Supervisor. Physical Requirements: The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve a combination of sitting/standing for extended periods.

Requirements

• High school diploma or certified equivalency.
• Outstanding customer service focus and ability to work effectively and collaboratively with others.
• Strong organizational skills, problem solving skills, and attention to detail.
• Must be able to multi-task in a fast paced environment.
• Excellent verbal and written communication skills.
• Proficient computer and 10-key skills.
• Develop and maintain a working knowledge of First Federal’s products, policies, procedures, and systems.
• Loan Servicing Specialist I Typically requires one (1) year of experience in a customer service role.
• Loan Servicing Specialist II Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I.
• Loan Servicing Specialist III Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I and II.

Responsibilities

• Process assigned workload accurately and efficiently
• Process customer account requests including transactions and account maintenance.
• Provide support to the Contact Center by providing quality customer service to internal and external customers.
• Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures.
• Ensure compliance with federal and state regulations pertinent to this position.
• Complete annual training in a timely manner in accordance with regulations and internal policies and procedures.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Benefits

• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!
• Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED