Loan Servicing Specialist

Prevail Bank•Eau Claire, WI

21h

About The Position

Loan Servicing is responsible for all aspects of residential mortgage and consumer loans after origination, including monitoring and collecting post-closing documents, payment collection and posting corrections, investor reporting, and maintaining escrow accounts as well as all other general loan servicing duties.

Requirements

Minimum two-year degree in business related field or equivalent work experience.
Two/three years of bank loan processing or title experience preferred.
Previous financial institution customer service experience preferred.
Adaptability: Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Change Management: Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism: Project a positive image of the bank to all internal and external customers.
Time Management: Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.
Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Nice To Haves

Two/three years of bank loan processing or title experience preferred.
Previous financial institution customer service experience preferred.

Responsibilities

Perform daily loan maintenance and make additional notations within core system
Review, scan & index department loan maintenance that is done in core system
Review & approve daily loan maintenance reports
Prepare loan documentation for imaging & index files to doc storage
Provide payoff quotes and post payoff payments on core system
Prepare and electronically record all lien satisfactions
Review final title policies and recorded mortgages and index to doc storage
Conduct payment reversals or error correction entries and track for front line training
Set up new, change existing or cancel internal/ACH payments, as needed
Update customer information in core system, as needed
Process and disburse construction loan draw requests
Review insurance claim proceeds and disburse funds for repairs
Monitor Escrow accounts, complete monthly escrow disbursements & run annual Escrow Analysis
Monitor MI loans & complete MI cancellation/terminations, as required
Monitor ARM Accounts and prepare and send Annual ARM Adjustment notices
Maintain appropriate insurance tracking for flood & hazard, as required
Obtain force placed insurance coverage when required
Prepare and process loan modifications
Prepare & submit required reporting for secondary market investor loans
Ensure secondary market loans are maintained following all investor requirements
Maintain and balance loan department GL accounts
Follow & ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies
Comply with bank standards for attendance and hours of work
Perform other duties as required to fulfill the responsibilities of the position