Loan Servicing Specialist

Wellby Financial•Hercules, TX

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: The Loan Servicing Specialist role makes a difference in our members’ lives by supporting various aspects of the loan servicing including titles, insurance and CPI tracking within the lending team. This is accomplished by providing the highest quality experience for both internal and external members. Principle Duties and Responsibilities Willingness and ability to exhibit Wellby Core Values every day. Works with purpose and is driven to provide the best team member experience. Assist members and team members with title and insurance calls, emails, mail, chats, LN forms, faxes with members and other departments. Maintain a cohesive relationship with dealers, financial institutions, insurance companies, and members. Review payment options and assist members with setting up automated payments. Request titles through FDI. Defer a payment on consumer loans and loan payment reversals requiring exception approval. Review Subsequent Action forms for Due Date Changes. Process draws on consumer line of credit, loan payment reversal & corrections. The specialist will complete all title documents necessary for perfecting the credit union's security interest on various types of collateral transactions and support all the work-related titles. Process payoff checks. Accurately release paid off titles to the appropriate recipient. Accurately process request for a perfected title to be transferred to another state when a member changes residency. Process Line of Credit and VISA Closures. Oversee the CPI program including assisting members directly with proof of insurance, updating loan information, processing CPI weekly cycle reports (Claims, CPI postings, refunds and add files). Assemble and organize details including supporting documents for submission in response to initial claims prior to posted deadlines. Process total loss and GAP claims including, working directly with members and insurance companies to file/update claim information, executing letter of guarantees, submitting GAP claims, processing/posting insurance payments, ordering and releasing titles. Process Debt Cancellation (Death Benefit / Disability benefit) claims including but not limited to filing of necessary paperwork, gather documents, and submit claims and post applicable claim payment. Process all product cancellations and claims (GAP, VSC, Debt Cancellation products) including, appropriate loan file maintenance and processing required cancellation paperwork. Assist with new quotes as needed. Handle Total loss claims. File and post repo claims (skip, damage, door knock, fee claims, etc.) and post repo invoices to loan. File UCCs with the Secretary of State. Sort daily mail (Insurance, Mortgage, Title Work/Payoff Checks). Assist with Team Chats, Phone Calls, etc. with all existing Consumer loans. Performs other duties as assigned.

Requirements

Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
Knowledge of personal computer, utilizing Microsoft Office Suite.
Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
Ability to interpret regulations affecting the Credit Union
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to work effectively across organizational departments and functions to achieve strategic goals.
Ability to work in a fast-paced team environment with exceptional customer service skills.
Ability to communicate clearly and concisely, orally and in writing.
Ability to motivate others and to work in a large cross-functional team dynamic.
Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
Ability to coordinate several concurrent activities simultaneously.
High School Diploma or equivalent required
Minimum one (1) to three (3) years of Insurance/loan servicing or similar experience
Possess well-developed professional communication
Position requires a high level of organization, management of multiple tasks, the ability to work in a team, and collaborate with others.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist members and team members with title and insurance calls, emails, mail, chats, LN forms, faxes with members and other departments.
Maintain a cohesive relationship with dealers, financial institutions, insurance companies, and members.
Review payment options and assist members with setting up automated payments.
Request titles through FDI.
Defer a payment on consumer loans and loan payment reversals requiring exception approval.
Review Subsequent Action forms for Due Date Changes.
Process draws on consumer line of credit, loan payment reversal & corrections.
Complete all title documents necessary for perfecting the credit union's security interest on various types of collateral transactions and support all the work-related titles.
Process payoff checks.
Accurately release paid off titles to the appropriate recipient.
Accurately process request for a perfected title to be transferred to another state when a member changes residency.
Process Line of Credit and VISA Closures.
Oversee the CPI program including assisting members directly with proof of insurance, updating loan information, processing CPI weekly cycle reports (Claims, CPI postings, refunds and add files).
Assemble and organize details including supporting documents for submission in response to initial claims prior to posted deadlines.
Process total loss and GAP claims including, working directly with members and insurance companies to file/update claim information, executing letter of guarantees, submitting GAP claims, processing/posting insurance payments, ordering and releasing titles.
Process Debt Cancellation (Death Benefit / Disability benefit) claims including but not limited to filing of necessary paperwork, gather documents, and submit claims and post applicable claim payment.
Process all product cancellations and claims (GAP, VSC, Debt Cancellation products) including, appropriate loan file maintenance and processing required cancellation paperwork.
Assist with new quotes as needed.
Handle Total loss claims.
File and post repo claims (skip, damage, door knock, fee claims, etc.) and post repo invoices to loan.
File UCCs with the Secretary of State.
Sort daily mail (Insurance, Mortgage, Title Work/Payoff Checks).
Assist with Team Chats, Phone Calls, etc. with all existing Consumer loans.
Performs other duties as assigned.