Loan Support Specialist

Pearl Hawaii Federal Credit Union • Waipahu, HI

just now

About The Position

This position provides comprehensive operational support to the Loan Servicing, Loan Underwriting, and Collections departments. The role ensures the integrity of loan documentation, compliance with regulatory requirements, and the ongoing effectiveness of lending operations across the credit union’s loan portfolio.

Requirements

• Ability to learn and apply learned skills.
• Ability to work with all types of people.
• Ability to use a computer key board.
• Knowledge of basic math skills.
• Ability to work cooperatively with members, co-workers and management.
• Must be bondable.
• Ability to perform administrative duties required by Supervisory Personnel.
• GED/High school diploma required.

Nice To Haves

• Two years of experience in the field of consumer credit preferred.

Responsibilities

• Perform and supports core operational functions within the Loan Underwriting, Loan Servicing, and Collections’ departments.
• Ensure accurate and complete loan records, including system data, documentation, files, and servicing activities, in accordance with federal and state regulations, investor/insurer guidelines, and Credit Union policies and procedures.
• Perform quality control reviews of loan files and servicing activities to ensure compliance, accuracy, and consistency.
• Supports the Collection department with all required functions including making outbound collections calls.
• Performs and ensure core consumer and real estate loan underwritten according to the credit union’s guidelines.
• Participate in and support credit union projects related to loan operations, system enhancements, regulatory changes, and process improvements.
• Assist with implementation of new workflows, system updates, and procedural changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED